Job Title: Planning Team Leader
Head Office Location: Brindleyplace, Birmingham
Job Location: Brindleyplace, Birmingham, B1 2JB, Hybrid working
Salary: £33,400 - £37,662
Contract type: Permanent
Working hours: Full Time
About the role
GreenSquareAccord is looking for an experienced and motivated Planning Team Leader to lead, coach and support a team of Planners within our Repair Operations service.
This is an excellent opportunity for someone with substantial planning and scheduling experience who is ready to take the next step into leadership, or for an existing team leader who wants to make a visible impact in a busy and evolving service.
You will manage a team of Planners, helping them perform at their best while ensuring repairs, maintenance, voids, servicing and compliance work is planned effectively and progressed within the required timescales.
This is primarily a people-management role. You will set clear expectations, develop your team, drive performance and create a positive and accountable working environment. You will also work closely with operational colleagues and other Planning Team Leaders to respond to changing demand, resolve issues and continually improve the service we provide to customers.
Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.
What You`ll Be Doing
You will provide day-to-day leadership and management for a team of Planners supporting one or more areas of our Planning service.
- Leading, coaching and supporting a team of Planners.
- Holding regular one-to-ones, performance reviews, wellbeing conversations and development discussions.
- Managing attendance, annual leave, recruitment, induction, probation, training, capability and conduct matters, with support from the Planning Manager.
- Allocating work to Planners in line with demand, customer needs, operational priorities and available capacity.
- Monitoring overdue work, Planner productivity, workload progression, process compliance and data quality.
- Using performance information to identify risks, pressures and opportunities for improvement.
- Providing clear feedback, support and appropriate challenge where expectations are not being met.
- Attending operational and stakeholder meetings and representing the Planning function.
- Working collaboratively with other Planning Team Leaders to share resources, manage competing priorities and maintain consistent ways of working.
- Supporting the resolution of escalated customer enquiries, complaints, missed appointments and service failures.
- Ensuring agreed procedures, service standards, compliance requirements and safety controls are followed.
- Identifying recurring problems and helping to introduce improved processes, systems and ways of working.
- Escalating higher-profile, complex or sensitive matters to the Planning Manager when appropriate.
Although you will normally be responsible for one or two particular workstreams, flexibility is important. Priorities can change quickly, and you will support the wider Planning function by helping to move resources and respond to demand where required.
Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role. Without this evidence, you would be unable to commence employment at GreenSquareAccord.
The Values That Matter
Curiosity
You will not simply accept that something has always been done a particular way. You will ask questions, look for the underlying cause of problems and encourage your team to identify better and more efficient ways of working.
Passion
You will care about the service we provide and the difference it makes to our customers. You will take pride in developing your team, improving performance and ensuring work is progressed safely and effectively.
Adaptability
Planning is a fast-moving environment where demand, resources and priorities can change quickly. You will remain calm, make sound decisions and help your team respond positively to change.
Leadership
You will set clear expectations while creating a supportive and inclusive environment. You will recognise good performance, provide honest feedback and help colleagues develop the confidence and capability to succeed.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes.
- Trust based flexible working and supportive and friendly teams
- 25 days annual holiday entitlement, increasing to 30 days
- One day off for your birthday
- Opportunity to buy or sell annual leave
- A defined contribution pension scheme GSA matches up to 6% contributions
- We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.
- Access to Blue Light discount card membership
- Confidential Employee Assistance Programme (EAP).
- Cycle to work Scheme
- Eligible for occupational sick pay
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
