Competitive
Widely recognised as one of London’s most beautiful garden restaurants,The Ivy Chelsea Garden has become synonymous with elegant dining,vibrant energy,and exceptional hospitality.
Loved by locals and visitors alike,it is a restaurant full of character,atmosphere,and occasion.
We’re now searching for an exceptional Maitre D',someone who understands that a great welcome sets the tone for the entire experience.
This is a great opportunity to join a dynamic and supportive team in one of the UK’s most exclusive restaurant brands
Benefits & rewards:
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Competitive Salary:Benchmarked to industry
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Enjoy the Ivy Magic as a Guest:Enjoy an employee dining discount across The Ivy Collection,so you can experience the restaurants you help bring to life.
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Your Birthday Celebrated:Enjoy a guaranteed day off on your birthday,giving you the time to relax,celebrate,and enjoy the occasion your way.
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Career Milestones Recognition: We commemorate each work anniversary with a dining voucher,our way of recognising the contribution you make to the team over time
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Long Service Holiday Reward:With our long service holiday reward,you receive additional holiday allowance with length of service,rewarding loyalty and dedication as your career with us grows.
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Get Paid,Your Way:Through the app,you can make use of practical tools and guidance to help you earn,learn,save,spend and borrow with greater confidence.
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Always-On Wellbeing & Safety Support:Support should always be there when it matters most. That is why we offer 24/7 confidential wellbeing and safety support,whenever you need guidance,reassurance or practical help.
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Retail & Lifestyle Discounts:Access discounts on hundreds of retailers,plus health,entertainment,travel and more
Key elements of your role as a Maitre D:
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Deliver an exceptional guest welcome and departure experience
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Manage reservations,walk-ins and table allocation to optimise covers and guest flow
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Build strong relationships with regular and VIP guests,delivering personalised service
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Handle guest feedback and resolve concerns professionally and promptly
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Lead and support the reception and hosting team,ensuring brand and service standards are met
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Work closely with management,reservations and wider team to ensure smooth operations.
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Monitor guest journey,restaurant pace and service flow,adjusting as required.
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Support team training and development,leading by example at all times.
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Uphold The Ivy Collection’s brand,health & safety and compliance standards.
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Represent the brand with confidence and professionalism during busy services and events.
About you:
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Proven experience as a Maître D’,Head Host or senior guest-facing professional in a premium,high-volume environment.
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Excellent guest relations and communication skills,with a natural ability to create a warm,confident and personalised welcome.
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Confident managing reservations,guest flow and table planning in a fast-paced restaurant.
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Experience leading,coaching or supporting reception and hosting teams.
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Calm,polished and solutions-focused under pressure.
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Strong attention to detail,presentation and professional standards.
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Commercially aware,with an understanding of maximising covers while protecting the guest experience.
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Confident handling guest feedback and resolving concerns with discretion.
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Flexible and adaptable,with availability to work evenings,weekends and key trading periods.
About us:Our shared CARING values help create an environment where we are happy,and engaged and we care for ourselves,our colleagues,our guests,and we celebrate our individualities and differences.
