Greenergy delivers safe, efficient and reliable fuel solutions to customers across road, aviation and marine sectors. As an international transportation fuel supplier, we combine traditional and renewable energy solutions to support our customers through the energy transition.
Commitment to innovation and a drive to do things differently have seen Greenergy grow from a bedroom start-up to supply transport fuels in the UK, Ireland and Canada, as well as being a leading European manufacturer of waste-based renewables.
We’re looking for a confident and organised Customer Care Representative to join our Manchester-based team (part of the wider Commercial team). This is a busy, fast-paced role where you’ll be the first point of contact for customers, handling calls, emails and live operational queries, placing fuel orders and building delivery KPI data.
The environment can be complex and reactive, so we’re looking for someone who can stay calm under pressure, handle challenging conversations, multi-task effectively and build strong relationships with customers and colleagues across the business. You’ll need to be curious, flexible and comfortable asking questions to develop your understanding and help deliver the best possible customer experience.
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Manage and prioritise activity across four key workstreams: telephone calls, the Fuel Orders inbox, the Customer Care inbox and reactive operational tasks
- Ensure real time delivery issues are communicated effectively between the Flexigrid operation and the customer
- Process customer fuel orders received by telephone or email
- Assist customers with same or next day deliveries to prevent stock outages
- Handle all customer queries in a timely and effective manner
- Report, investigate and close out high level events, ensuring all relevant information is captured and recorded appropriately
- Compiling KPI data for internal and external reporting
- Assist with the system set up of new customers when new business has been secured by the account management teams
- Identify and act on any opportunity to enhance the customer experience and our service offering
- To always work harmoniously and respectfully with colleagues in Customer Care and other departments
- Role model the Greenergy values
- Carry out any other reasonable task(s) as requested.
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Previous experience in a customer-facing role
- Experience and confidence in call handling, including challenging conversations
- Intermediate knowledge of Microsoft packages
- Experience and / or understanding of the fuel industry (desirable)
- Attention to detail is critical in this role
- Strong written and verbal communication skills are needed, coupled with the ability to develop relationships on all levels
- Has a strong team ethic but also has an ability to work independently when needed
- Is flexible and has the ability to work under pressure
- Displays high organisational skills and the ability to multi-skill and manage workloads effectively
- Shows curiosity and is not afraid to ask questions to develop understanding
- Is comfortable to ask questions and challenge the norm.
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Competitive compensation: Enjoy a competitive salary, enhanced by a discretionary bonus scheme that rewards both business and individual performance.
- Private medical insurance: Prioritise your health with comprehensive private medical insurance, including access to online GP services from AXA for you and your family.
- Enhanced company pension: Secure your future with enhanced company pension contributions that support your long-term financial goals.
- Cycle to work scheme: Embrace a sustainable lifestyle with our cycle to work scheme.
- Season ticket loan: Spread the cost of your commute and take advantage of annual discounts with an interest free season ticket loan.
- Volunteering and charity: We encourage you to give back to the community through volunteering days and charitable initiatives.
- Enhanced holiday allowance: Enjoy 25 days of annual leave, in addition to bank holidays.
- Global travel insurance: Travel with peace of mind, courtesy of worldwide multi-trip travel insurance coverage for you and your family.
- Employee discount platform: Access exclusive discounts through our employee discount platform.
- Enhanced parental leave: Generous maternity and paternity pay to support you and your family when you need it most.
Greenergy are proud to be an equal opportunities employer and we are committed to equality of opportunity for all staff. We believe that diversity and inclusion among our colleagues is critical to our success as a global company. Employment at Greenergy is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of age, disability, sex, gender reassignment, sexual orientation, pregnancy, maternity, race, religion or belief, marriage and civil partnerships.
Greenergy supply over 15 billion litres of fuel annually across the UK, Ireland and Canada – managing fuel supply chains from refinery gates to customer sites and managing over 500 deliveries per day. To deliver fuel to our customers, we have a 24/7 in-house haulage operation, Greenergy Flexigrid, made up of over 650 drivers and a fleet of over 250 tankers. Greenergy also owns and operates biodiesel manufacturing plants in England and the Netherlands that process waste oils sourced globally into biodiesel, which is used to displace diesel in road transport.
For over 30 years, Greenergy has been investing in lower carbon renewable fuels that can be used in vehicles on the road today. As a leading European manufacturer of waste-based biodiesel, renewables are central to Greenergy’s strategy to support customers through the energy transition.
Find out more about us at www.greenergy.com
