To undertake a variety of tasks assisting members of the Costs Team in the progression of their cases, supporting the delivery of client SLAs, KPIs and MI requirements, facilitating the proactive resolution of costs on a range of RTA, EL / PL, Fraud and Credit Hire claims.
The Costs Paralegal should be able to establish strong working relationships within the Costs team; the wider Keoghs business; and with our clients through use of excellent oral skills and succinct written communications.
The Costs Paralegal will be expected to attain their Objectives as well as Client SLAs and KPIs. Support and mentoring with their Personal Development Plan will be provided to enable technical development and career progression.
The Head of Costs is Howard Dean; Technical Director is Elaine Pitt; and Business Unit Director is Amanda Nuttall. This role is in the Motor & Casualty team managed by Francesca Cox.
Supporting Costs team members with file handling tasks to ensure the proactive management of files and adherence to client SLAs and KPIs. Tasks include:
- Liaising with parties involved in costs claims, such as Counsel, Clients, Insurers, Court and colleagues from instructing teams
- Diary management to ensure SLAs are achieved; Court deadlines met; and cases progressed
- At the request of team members, provide appropriate support dealing with straightforward queries, telephoning or corresponding with clients, opponents and the court
- Making requests for payment of costs and taking proactive steps to ensure costs are paid on time
- Completion of file allocation processes for new and transferred files, including conflict checks
- Marshalling the internal file transfer process from other business units for files to be reviewed within the team
- Assisting with the closing of files, completing MI, billing queries and file closure checks
- Collection of weekly and monthly performance stats for new instructions and transferred files; settlements achieved; caseload levels; and performance against targets of team members
- To ensure compliance with SRA standards and regulations
Working Hours
28 - 35 hours per week.
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Primary location for this role is Bolton Office.
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Degree and/or LPC and/or ALCD
- Previous experience of working in a legal environment is preferred
- Previous experience of client/customer liaison - taking instructions and providing advice both verbally and in writing
- Knowledge of the Detailed Assessment process and the relevant CPR provisions relating to costs
- Good telephone negotiation skills
- An understanding of current cost case law and insurance litigation practice and process.
- Ability to use own initiative and make decisions
- Ability to plan and prioritise workloads and to remain calm under pressure
- Excellent listening and verbal communication skills
- Ability to act as part of a team
- Proficient IT skills in Microsoft packages
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Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
- after successfully completing probation
Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.
With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.
We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.
