Overview
We are seeking a detail-oriented and organised Service & Repair Administrator to join our team. The Service Repair Administrator will play a key role in supporting the daily operations of the South West branch. This role involves managing administrative tasks, liaising with engineers, and maintaining strong communication with clients. The ideal candidate will be highly organised, detail-oriented, and proactive in ensuring smooth workflow and excellent customer service.
Duties
· Provide general administrative support to the service and repairs department, ensuring efficient day-to-day operations.
· Log and assign visit requests, breakdowns, repairs and maintenance tasks, ensuring they are actioned promptly.
· Quote minor works from maintenance and call out sheet recommendations
· Coordinate with engineers to ensure job completion and timely return of paperwork.
· Respond to customer inquiries via phone and email, providing accurate information and support.
· Maintain strong client relationships through clear and professional communication.
· Assist in scheduling repairs and minor works, ensuring all tasks are tracked and updated.
· Support department staff managers with administrative tasks, including reporting and documentation.
· Liaise with internal teams and external suppliers to obtain necessary information and updates.
· Maintain and update records, ensuring all documentation is accurate and up to date.
· Assist in updating management systems and client portals.
· Support the coordination of engineer workloads, ensuring jobs are managed effectively.
· Ensure smooth communication between customers and the branch, pre-empting potential issues where possible.
· Help maintain an up-to-date schedule of works in progress, assisting managers in tracking deadlines and delays.
Requirements
· Strong organizational and administrative skills
· Excellent verbal and written communication abilities
· Ability to multitask and prioritize workload effectively
· Proficiency in Microsoft Office and administrative systems
· Strong problem-solving skills with a proactive approach
· Previous experience in an administrative role, preferably within a service or maintenance environment
This role is vital in supporting the efficiency of the branch, ensuring excellent customer service and smooth internal operations.
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Work Location: In person
