About the role:
Cotswold Farm Park is a working rare breeds farm and one of the Cotswolds' best loved family attractions. We are looking for a confident, hands-on Duty Manager to join us for the busy summer season, taking day-to-day responsibility for the smooth and safe running of the park while guests are on site.The Duty Manager is the go-to person for everything that happens during the day, and no two shifts are the same. In a typical week our Duty Managers deal with everything from till and card machine problems to maintenance fixes, first aid incidents, guest queries and refunds, staffing changes, deliveries and contractors, and the odd power cut or wasp nest. You will open and close the site, keep an eye on all our outlets, capture the day's key figures, and hand over clearly to the team at the end of each day.
What you will be doing
- Acting as the senior point of contact on site, making decisions and solving problems as they arise
- Carrying out opening and closing procedures, site checks and end of day lock-up
- Responding to first aid incidents, recording them accurately and escalating where needed
- Supporting our catering, retail and admissions teams with day-to-day issues including tills, card machines and floats
- Handling guest feedback, complaints and refunds calmly and fairly
- Coordinating with the on site management team and contractors when required
- Managing staffing changes on the day, including sickness cover and agency staff
- Completing the daily Duty Manager report, recording footfall, incidents and issues, and briefing a clear handover
- Managing all customer reviews and feedback using our CMS software, liaising with other department managers to put together responses and escalating to senior team members as required.
What we are looking for
- A current 2 day first aid certificate (essential - would consider applicants who are able to book onto this within first few weeks)
- Experience supervising in an attraction, hospitality, retail or similar guest-facing environment
- Excellent customer service skills - both written and verbal
- A calm, practical decision maker who is happy being on their feet and out on site all day
- Confident with people, from young families to contractors, and comfortable leading a team
- IT proficient and a fast learner of our CMS software (GuestRevu)
- Comfortable with everyday technology such as tills, booking systems and software (full training is given)
- Availability to work weekends and bank holidays on a rota basis
- Comfortable working outside in all weathers and covering a large physical area during each shift.
Pay and contract
The role pays £15 per hour on a fixed term contract running until the end of August 2026. We are recruiting now and will interview as applications come in, so please apply early.
Working pattern will be 4-5 days per week, you must be available for July and August with no annual leave planned. Shifts are 8am until 5.30/6pm with the occasional late shift (1pm-9pm) and regular weekend days will be required. Please ensure you are available on this basis before applying.
Cotswold Farm Park is committed to being an inclusive employer and welcomes applications from all backgrounds.
Pay: £15.00 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
