HC Group is looking for a friendly, proactive and customer-focused After-Sales Customer Service Assistant to join our team in Stockton-on-Tees.
This is an excellent opportunity for someone with experience in customer service, after-sales support or customer retention who enjoys building positive relationships with customers and ensuring they receive an excellent experience after their purchase.
The successful candidate will play an important role in supporting customers, resolving queries and helping to maintain long-term customer relationships.
The Role
As an After-Sales Customer Service Assistant, your main responsibility will be to provide a high standard of customer care once a customer has made a purchase.
You will be responsible for:
- Responding to customer enquiries by telephone, email and other communication channels.
- Handling after-sales queries professionally and efficiently.
- Following up with customers to ensure they are satisfied with their purchase and service.
- Dealing with customer concerns, complaints and issues, working towards positive resolutions.
- Maintaining regular contact with customers and building strong, professional relationships.
- Identifying opportunities to improve customer satisfaction and encourage customer retention.
- Supporting customers with product/service information and resolving any questions they may have.
- Liaising with internal teams to ensure customer issues are dealt with promptly.
- Keeping accurate and up-to-date customer records.
- Following up on outstanding customer issues and ensuring they are resolved within appropriate timescales.
- Identifying recurring customer issues and providing feedback to management.
- Helping to create a positive customer experience that encourages repeat business and long-term loyalty.
- Carrying out general customer service and administrative duties as required.About You
We are looking for someone who is:
- Experienced in customer service, after-sales or customer retention.
- Confident and professional when communicating with customers.
- Friendly, approachable and genuinely committed to providing excellent customer service.
- Comfortable speaking to customers over the telephone.
- A good listener with the ability to understand customer needs.
- Confident handling customer concerns and complaints.
- Organised, reliable and able to manage multiple customer enquiries.
- Proactive, with a positive attitude and a willingness to take ownership of customer issues.
- Able to work effectively both independently and as part of a team.
- Comfortable using computer systems and maintaining accurate customer records.
- Commercially aware, with an understanding of the importance of customer satisfaction and retention.
Experience
Essential:
- Previous experience in a customer service role.
- Experience dealing directly with customers.
- Experience in after-sales, customer retention or customer relationship management.
Desirable:
- Experience in a sales, service or account-management environment.
- Experience handling complaints and resolving customer issues.
- Experience working towards customer satisfaction or retention targets.
What We Offer
- Part-time employment with HC Group 16 - 30 hours per week.
- A customer-focused working environment.
- The opportunity to develop your customer service and after-sales skills.
- The opportunity to contribute directly to customer satisfaction and retention.
- Further details regarding working hours, salary and benefits will be discussed during the recruitment process.
How to Apply
If you have experience in customer service, after-sales or customer retention and believe you would be a good fit for HC Group, we would love to hear from you.
Apply through Indeed with your CV and a brief overview of your relevant experience.
HC Group is an equal opportunities employer and welcomes applications from candidates with relevant skills and experience.
Pay: From £12.71 per hour
Benefits:
- On-site parking
- Referral programme
Work Location: In person
