Position: Internal Sales - Specialized Security Products
Department: SSP
Reports to: Head of Internal Sales SSP & SAT
Contract Type: Permanent
Salary: Depending on experience
Location: Letchworth Garden City
Overview
We are looking for a motivated and commercially minded Internal Sales to join our Specialized Security Products (SSP) business. This role is responsible for supporting existing customer accounts, managing inbound enquiries and identifying new business opportunities. The successful candidate will play a key role in driving revenue growth by maintaining strong relationships with installers, integrators and trade customers, whilst delivering excellent customer service and technical product support. By working closely with internal teams including procurement, logistics and technical support, the role will ensure customer needs are met quickly and efficiently.
Key Responsibilities
- Manage the day-to-day sales activity with existing customers, ensuring high levels of service and account support.
- Respond to inbound sales enquiries via phone and email, providing product advice, pricing and availability information.
- Prepare and follow up quotations to convert opportunities into confirmed orders.
- Proactively contact customers to promote products, special offers and new solutions.
- Build and maintain strong relationships with installers, integrators and trade partners.
- Support onboarding of new customer accounts and develop long-term customer relationships.
- Maintain accurate records of customer interactions, opportunities and sales activity.
- Work closely with procurement and logistics teams to ensure product availability and timely delivery.
- Resolve customer queries relating to orders, deliveries or product selection
Skills, Knowledge, and Qualifications
- Minimum of 2 years’ experience in a sales, internal sales or an account management role.
- Experience working in a distribution, wholesale or product-based environment (preferred).
- Strong communication skills with confidence in handling customer conversations by phone and email.
- Knowledge of electronic security products (CCTV, access control, intruder or fire systems) is advantageous. Access Control product experience is preferred.
- Strong organisational skills and the ability to manage multiple enquiries simultaneously.
- Good working knowledge of Microsoft Office, particularly Outlook and Excel.
- Positive, team-oriented attitude with a customer-first mindset.
- Ability to work in a fast-paced sales environment and meet performance targets.
What we can offer you:
This is a full-time, permanent role. Your working hours will be Monday to Friday 08:30am – 5:00pm, 40 hours per week.
- Competitive salary
- 23 days annual leave plus bank holidays
- Auto enrolment Pension Scheme
- Full training
About Fortus
We are Fortus.
We’re incredibly proud to be Europe’s fastest-growing security distributor, and we’re just getting started! Our branch network now stretches across the UK, Ireland, and the Netherlands.
We provide high value add solutions to our installation partners across our CCTV, Fire, Access, Intruder, Gate Automation and Monitoring divisions.
We work as a valued partner with some of the world’s most innovative brands and solution providers including Hikvision, Paxton, Pyronix, and Apollo. We’re proud to supply their products, all backed up with a combination of our team’s vast real-life experience with unsurpassed product and technical knowledge.
We are Fortus. We’re here to change the game.
Future. Secure.
Application question(s):
- Please share your salary expectations
- Do you have experience within the security/access control industry?
Work Location: In person
