Start: ASAP
Location: Bury St Edmunds
Salary: £Competitive
Hours: Full time Mon-Fri
Duration: Permanent
Are you an experienced Customer Service professional who is fluent in both German and English? Do you enjoy solving problems, building customer relationships and working within a technical or manufacturing environment?
We're recruiting for a German Speaking Customer Service Representative to join a well-established manufacturing business based in Bury St Edmunds. This is a varied and rewarding position where you'll support customers across multiple markets, providing exceptional service while acting as a trusted source of product knowledge and support.
Who are we?
We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.
Key Responsibilities
As part of a busy Customer Service team, you'll play a key role in ensuring customers receive an outstanding experience from enquiry through to delivery.
· Managing customer enquiries via telephone and email in both German and English.
· Processing customer orders accurately and efficiently.
· Providing updates on stock availability, lead times, order status and deliveries.
· Recommending alternative products and solutions where required.
· Resolving customer issues and enquiries in a professional and timely manner.
· Building strong relationships with customers and internal departments.
· Supporting colleagues with customer service activities and sharing technical knowledge.
· Assisting with continuous improvement initiatives and process development.
· Maintaining accurate records using ERP and business systems.
Ideal Candidate
· Fluent German and English language skills, both written and spoken.
· Previous experience within a customer service environment.
· Experience working within a manufacturing, engineering or technical environment would be highly advantageous.
· Excellent communication and relationship-building skills.
· Strong problem-solving abilities and a proactive approach.
· Good working knowledge of Microsoft Office and ERP systems.
· Excellent organisational skills and attention to detail.
· The ability to manage multiple priorities in a fast-paced environment.
Ready for your next role in customer service? Hit the apply button today!
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.
Reference: 5550
INDCOM
Work Location: In person
