PURPOSE OF THE JOB:
To ensure that customers enjoy our hospitality experience through the provision of a helpful, courteous, and friendly service
The Customer
Ensure that you uphold the ethos of the 10 commandments of hospitality in all dealings with our customers
Be always courteous and have the knowledge to serve all beverages and cocktails available in the correct manner.
Ensure that all utensils, service cloths and glasses are clean and free from chips and cracks.
Report for duty on time, in the correct uniform and with the highest standards of personal hygiene.
Ensure billing procedure, cash and change transactions are carried out correctly and in accordance with The Horatio Group. procedures.
Notify management of any potential problem situations.
Ensure no pilferage of company property or stock.
Be fully conversant with health, safety, hygiene and fire regulations and procedures of The Horatio Group.
Report any complaints, accidents, breakage’s etc. to a manager.
Maximise sales within The Horatio Group. by being aware of customers’ needs.
Update standards of performance manuals on a monthly basis.
Ensure all new employees are effectively inducted to the organisation.
Provide on-the-job training to new employees through the completion of departmental checklists.
Carry out stock and store duties as and when requested.
Occasional Tasks:
Take part in any required training courses.
Perform any other duties that may be required by management.
Job Types: Full-time, Part-time, Permanent
Pay: £10.85-£12.71 per hour
Work Location: In person
