Customer Service Advisor – Mildenhall Hub - Hourly rate: National Minimum Wage
As a Customer Service Advisor, you'll play a vital role in welcoming individuals to our sites, setting the stage for their well-being and leisure journey. Your responsibilities will include handling bookings, membership sales, and addressing member queries with care and professionalism.
22 hours per week
Rota
Monday’s 06:00-14:00
Wednesday’s 06:00-13:30
Friday’s 06:00-14:00
Abbeycroft can offer you:
· A Multisite membership
· A discounted multisite membership for someone that lives with you
· Free child swims (Not lessons)
· Annual Leave entitlement
· Pension Scheme with NEST
· After 6 months service you may be eligible for our death in service scheme
· Opportunities for career development and progression
· HealthKey which provides:
- A real GP, available 24/7, by text or video — no appointments, no waiting
- A confidential helpline for emotional, legal, and financial worries
- Discounts on hundreds of high street brands — supermarkets, holidays, fashion, fitness, days out
- Mental health support
- Up to 6 counselling sessions per year with no GP or other referral needed
Key Responsibilities:
· Greet and assist visitors to our facilities, ensuring a warm and welcoming experience.
· Manage bookings, process memberships, and provide information to members as needed.
· Maintain a high standard of customer service, demonstrating patience and empathy in all interactions.
· Utilise computer systems confidently to handle administrative tasks efficiently.
Requirements:
· Genuine passion for helping others and creating positive experiences.
· Flexible approach to work in a dynamic and diverse environment.
· Organisational skills and comfort with computer usage.
· Commitment to delivering exceptional customer service.
Qualifications: N/A
Closing Date: 14th August 2026
Interviews will take place onsite on 27th August 2026.
Join our team at Abbeycroft and become part of a rewarding journey dedicated to community well-being. Apply now to start your adventure with us!
Most roles at Abbeycroft involve some form of regulated activity with children and so an Enhanced DBS Check including the Children’s Barred List will often be appropriate.
As a Disability Confident Employer we encourage you to let us know If you require reasonable adjustments to any part of the recruitment/selection process. We will guarantee an interview to a candidate with a disability as defined by the Equality Act 2010, if they otherwise meet the minimum selection requirements.
Please note that due to the high volume of applications we receive, we are unable to respond to everyone individually. If you have not heard from us within four weeks of the closing date, please assume that your application has been unsuccessful on this occasion.
Pay: £10.85-£12.71 per hour
Work Location: In person
