Salary: £29,255 per annum
About us...
With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.
Reception Managers in our stylish hotel, ensure the service provided by the reception team is consistently, excellent, exceeding guests’ expectations throughout their stay.
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Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests needs and brand standards.
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Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions.
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Implement sales, marketing and rates policies as defined by the Revenue Manager.
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Deal with any guest concerns promptly, attentively and efficiently.
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Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
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Coach, train, and support the team to provide consistently high standards, while continually looking to improve.
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Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.
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Manage and oversee all groups and delayed flight arrivals and associated administration.
