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Location
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About the job
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Benefits
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Things you need to know
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Apply and further information
Birmingham, West Midlands (England), B2 4BH
The Research Manager is responsible for delivering CCW's research programme, ensuring that all research is robust, credible and aligned with organisational priorities.
The role manages externally delivered research projects, and ensures findings are translated into actionable insight that strengthens CCW's evidence base and informs policy, engagement and consumer advocacy.
Key responsibilities:
- Manage CCW's research portfolio from proposal through procurement, delivery
- Identifying and developing research solutions and opportunities for research innovation
- Translate research briefs into procurement specifications in line with the Procurement Act
- Represent CCW on externally led research working groups and workshops
- Ensure all research complies with the Market Research Society (MRS) Code of Conduct and maintain up‑to‑date research skills
Develop CCW's evidence base to maximise insight:
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Identify key issues within research findings and shape the narrative for insight reports
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Join up evidence across projects, including consumer panels, identifying contradictions, gaps or new questions and proposing further testing
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Produce specific insight reports throughout the year, grounded in robust research
Lead CCW's assessment of water company consumer engagement:
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Identify comparative engagement approaches used by water companies during business planning, highlighting gaps, inconsistencies and good practice
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Provide evidence‑based recommendations to strengthen consumer engagement across the sector
Essential Skills & Experience:
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Project management experience
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Recent experience in customer research and a range of research techniques
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Educated to degree level (or equivalent)
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Member of the Market Research Society, or willingness to obtain membership within six months
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Strong analytical skills and ability to interpret qualitative and quantitative findings
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Excellent written and oral communication skills
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Research development skills and strong IT capability
Alongside your salary of £37,578, Consumer Council for Water contributes £10,886 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .
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Learning and development tailored to your role
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An environment with flexible working options
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A culture encouraging inclusion and diversity
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A Civil Service pension with an employer contribution of 28.97%
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
To be considered for this role, please click on the link provided.
Feedback will only be provided if you attend an interview or assessment.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
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