Are you a friendly, professional and organised individual who enjoys delivering exceptional customer service?
I am recruiting on behalf of a well-established, family-run business in Galashiels that is looking for a professional, friendly and organised Receptionist to join their team. This is a fantastic opportunity for someone who enjoys working in a busy, customer-facing environment and takes pride in creating a positive first impression.
As the face of the business, you will be the first point of contact for customers, visitors and telephone enquiries. You'll play a key role in ensuring the reception area operates smoothly while providing administrative support to the wider team.
Key Responsibilities
- Answer incoming telephone calls promptly and direct enquiries to the appropriate departments.
- Welcome customers and visitors in a friendly and professional manner.
- Screen and transfer calls efficiently.
- Offer refreshments to customers and assist with the operation of the coffee machine.
- Order stationery and office consumables.
- Support the Service Department with pre-appointment reminder calls for vehicle servicing and repairs.
- Manage outgoing mail and courier collections.
- Ensure office printers are stocked with paper and consumables.
- Book accommodation for staff attending training courses.
- Maintain a clean, tidy and welcoming reception area.
- Provide general administrative support as required.
About You
We're looking for someone who is:
- Friendly, approachable and professional.
- Well presented with excellent communication skills.
- Organised with strong attention to detail.
- Able to multitask and prioritise in a busy environment.
- A team player with a positive, can-do attitude.
- Committed to delivering outstanding customer service.
Previous reception or customer service experience would be advantageous, although full training will be provided for the right candidate.
Experience using Microsoft Word and Excel would be beneficial but is not essential.
What's on Offer
- Full-time, permanent position.
- Monday to Friday working hours (8:00am – 5:00pm).
- Opportunity to join a respected, family-run business with a strong reputation for customer service.
- Friendly and supportive working environment.
If you enjoy meeting people, take pride in providing excellent customer service and are looking for a varied and rewarding role, I'd love to hear from you.
Pay: Up to £29,000.00 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Application question(s):
- Are you legally authorised to work in the UK?
- Are you able to commute to Galashiels on a daily basis?
- Are you available to work Monday to Friday, 8:00am to 5:00pm?
- How many years of experience do you have working in a customer-facing role?
- How many years of reception or administrative experience do you have?
- How confident are you answering and directing a high volume of telephone calls?
- What Microsoft Office applications have you used in previous roles?
- How would you deal with a customer who arrives while you are already handling a telephone enquiry?
Work Location: In person
