Administrator (Band 3) – Community Mental Health Service, New Horizons (Slough)
Join our busy operational team and help keep the service running smoothly. You’ll be the first point of contact, provide day-to-day admin support, and make sure data, diaries, communications and office systems are accurate and well organised.
You’ll manage phone and email enquiries, support Service Managers with diary admin (as required ), type confidential correspondence, and maintain electronic/paper records. You’ll also collate and input data, help produce service information, manage post and communications, and order stationery/supplies. You must work with discretion and follow Trust policies on confidentiality, data protection and health & safety.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
Caring for and about you is our top priority
Committed to providing good quality, safe services
Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
Flexible working options to support work-life balance
27 days’ annual leave rising with service + opportunity to buy and sell
Generous NHS pension scheme
Excellent learning and career development opportunities
‘Cycle to Work’ and car leasing scheme including electric vehicles
Access to a range of wellbeing tools and services
Discounts at hundreds of popular retailers and restaurants
Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
Generous maternity, paternity, adoption and special leave
Free parking across Trust sites
Key responsibilities include:
Act as the first point of contact for the service and maintain effective communication with colleagues and partner teams.
Maintain organised office systems (electronic and paper) to support safe, efficient service delivery.
Type confidential letters, emails, reports and other documents to a high standard and within deadlines.
Arrange meetings/events, prepare/distribute papers, take minutes and circulate actions promptly.
Provide diary and admin support to Service Managers as required .
Collate, input and quality-check data on relevant systems and support routine reporting.
Handle phone/email enquiries, take messages, escalate appropriately and report faults for follow-up.
Manage incoming/outgoing post and distribute service user and staff communications.
Order stationery/supplies (as designated) and support projects and ad-hoc admin tasks.
Work in line with Trust policies, including confidentiality, data protection, safeguarding and health & safety.
This is a fixed term contract working on site Monday to Friday, 9am to 5pm . The initial contract length is for 8 months.
The “must haves” for this role:
1. NVQ Level 3 (or equivalent experience) and a good understanding of admin/office procedures
2. Office/admin experience, including meeting support and minute-taking
3. Confident IT skills (e.g., Outlook, MS Office, internet and databases)
4. Clear communication skills, professionalism and discretion with sensitive/confidential information
5. Organised and proactive, able to prioritise, work flexibly and travel between sites if required
If you’re someone who shares our passion for excellence and care, join us and let’s be outstanding together.
We welcome a conversation about any other questions you may have. Please don’t hesitate to call: Harshita Singh on 01753 690950 for further information.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required .
