Field Service Coordinator
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Loughborough
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£30,000 Basic Salary
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Benefits include 8% Pension, 25 Days Holidays, Annual Bonus, internal incentives, etc.
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Global mechanical engineering business
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Training & Progression opportunities
Role Overview
An exciting opportunity has become available to join a busy service team. This is an office-based role. The successful candidate will work both independently and as part of a team to help ensure the smooth running of field service operations.
Key Responsibilities
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Set up and create engineers' work packs using SAP and C4C systems.
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Plan site activities and coordinate field technicians to ensure smooth operational delivery.
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Prepare and submit RAMS in conjunction with the SHEQ Manager.
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Update systems data where applicable.
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Liaise with customers regarding service activity and progress updates.
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Plan and procure third-party technical services and subcontract works.
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Ensure correct scheduling when using workshop services and issue updates to clients.
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Arrange site deliveries and collections.
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Price and procure third-party spare parts for site work.
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Liaise with Technical Support, Workshop Supervisor, and Area Sales Managers.
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Carry out any other duties reasonably required by the business.
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Work in line with company policies, standards, and health and safety guidelines.
Key Activities
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Generating work instruction packs.
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Sourcing spares.
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Planning and scheduling.
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Managing third-party services.
Desired Skills & Experience
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Min. 1 year experience in a similar role.
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Mechanical or electrical engineering background advantageous.
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Experience in planning/scheduling.
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Project management experience is advantageous.
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Previous experience within a service environment.
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Ability to work under pressure.
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Good interpersonal skills.
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Basic understanding of health and safety, QA systems, and their implementation.
Application
This role is suitable for someone organised, proactive, and confident working in a fast-paced service environment.
