LOCATION: Aberdeen Airport
SHIFT PATTERN: VARIOUS, 20 hours per week
PAY RATE: Competitive
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!
OVERVIEW OF JOB DESCRIPTION
Main Duties & Responsibilities:
- Check-in passenger queue management and flow control including management of queuing systems.
- Assist with management of passenger flow within the departure lounge, International Walkway, Arrivals and gate areas as directed.
- Security: General preparation of passengers prior to entering the Security Area.
- Security: If required assist in Central Search at peak times and undertake access control.
- Handle varied passenger queries and assist with general way finding.
- Assist the Passenger With Reduced Mobility service as required.
- Communicate and report to the Terminal team any operational issues or events, failed service levels, asset or facility issues and inadequate provision of flight information.
- Assist, as directed by the Airport Duty Manager, during any periods of irregularity.
- Exercise general vigilance around the Terminal building.
- Promote use of self-service check-in kiosks.
- Log and manage the lost and found office while on shift, logging items, ensuring they are secure and returning them to their owner and taking payments.
- Ensure all kiosk and common use check-in equipment is serviceable and where required engage with support contractor.
- First Aid (Training will be provided).
- Ensure all paperwork is managed and processed in line with GDPR (general data protection regulation).
