We are seeking a friendly, organised, and professional Senior Receptionist to be the first point of contact for our clients. The ideal candidate will be responsible for managing front desk operations, ensuring a seamless client experience, and supporting the spa team with administrative tasks.
Some Responsibilities include;
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Greet clients warmly upon arrival and ensure a welcoming environment
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Schedule, confirm, and manage appointments using salon booking software
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Answer phone calls and respond to inquiries about services, prices, and availability
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Process payments and handle cash, card, and digital transactions accurately
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Maintain cleanliness and organization of the reception area
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Upsell salon products and services where appropriate
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Coordinate client flow with stylists and service providers
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Handle client feedback professionally and escalate issues to the manager if needed
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Perform light administrative tasks such as data entry, inventory tracking, and filing
Previous experience in a receptionist or customer service role (salon/spa experience is a plus)
Strong communication and interpersonal skills
Availability to work evenings and weekends.
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
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Health, Wellness and Wellbeing incentives
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Digital fitness programmes
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Nutrition guides and recipes
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Self-Guided meditation
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Wellbeing podcasts
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Champneys experiences (such an overnight stay or an ultimate spa day experience)
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App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
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In house social media connecting our Champneys Family
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Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
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Motivating, rewarding and engaging colleague events.
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Discounted stays for you, your friends and family at any of our properties.
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Complimentary Spa Day on completion of your probationary period.
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50% discount on all Champneys products.
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Great discounts on our partner products Elemis and Clarins.
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Discounted membership to our exceptional health clubs.
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Merlin Entertainments Attraction.
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Introduce a friend incentive.
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Long Service celebrations.
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Free parking [Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring and the College only].
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Professional Uniform.
