Hull City is committed to delivering an outstanding experience for every supporter, guest and visitor attending the MKM Stadium. As a Match Day Experience Team Member, you will play a key role in creating a welcoming, engaging and memorable atmosphere on matchdays and at club events throughout the year.
You will act as an ambassador for Hull City, supporting supporters of all ages, assisting with fan engagement activities, delivering matchday experiences and helping to ensure all visitors enjoy a safe and positive experience.
Position Type: Casual basis
Location: MKM Stadium, Hull HU3 6HU
Closing Date: 6th June 2026
Hull City is committed to delivering an outstanding experience for every supporter, guest and visitor attending the MKM Stadium. As a Match Day Experience Team Member, you will play a key role in creating a welcoming, engaging and memorable atmosphere on matchdays and at club events throughout the year.
You will act as an ambassador for Hull City, supporting supporters of all ages, assisting with fan engagement activities, delivering matchday experiences and helping to ensure all visitors enjoy a safe and positive experience.
Key Responsibilities
Matchday Experience
- Meet and greet supporters, guests and visitors throughout the stadium and surrounding fan zones.
- Provide exceptional customer service and act as a positive ambassador for Hull City.
- Support supporters with enquiries, directions and information to enhance their matchday experience.
- Assist with the delivery and management of fan parks and supporter engagement areas.
- Support pre-match, half-time and post-match activations and entertainment.
- Assist with matchday experiences including flag-bearing, flag-carrying and other supporter participation activities.
- Support mascot experiences and, where required, undertake mascot duties to engage with supporters and create memorable moments.
- Help create an exciting and welcoming atmosphere for supporters of all ages.
- Work closely with colleagues across matchday operations, hospitality, commercial and community teams.
Events
- Support the delivery of non-matchday events held at the MKM Stadium and other club venues.
- Assist with guest registration, event hosting and customer support.
- Help with event setup, operation and breakdown as required.
- Represent Hull City professionally at community, corporate and commercial events.
Safeguarding, Welfare and Compliance
- Promote a safe, inclusive and welcoming environment for all supporters and visitors.
- Demonstrate an understanding of safeguarding responsibilities, particularly when working with children, young people and vulnerable adults.
- Report any safeguarding, welfare or health and safety concerns promptly and appropriately.
- Comply with all club policies, procedures and codes of conduct.
- Support equality, diversity and inclusion across all activities.
Person Specification
Essential Criteria
- Friendly, approachable and confident personality.
- Excellent communication and interpersonal skills.
- Passion for delivering exceptional customer experiences.
- Enthusiastic, energetic and proactive approach to work.
- Ability to work effectively as part of a team.
- Reliable, punctual and professional.
- Comfortable engaging with large groups of people, including children and families.
- Flexible and available to work evenings, weekends and matchdays.
- Understanding of safeguarding principles and responsibilities.
- Ability to obtain and maintain an Enhanced DBS check.
Desirable Criteria
- Previous experience in customer service, hospitality, events, sport or entertainment environments.
- Experience working with children and families.
- Knowledge and passion for football and Hull City.
What We Are Looking For
We are looking for enthusiastic individuals who are passionate about creating memorable experiences for supporters. Successful candidates will be friendly, hard-working, professional and committed to delivering the highest standards of fan engagement and customer service.
Additional Information
This role is offered on a casual basis, with working hours primarily scheduled around Hull City home fixtures and other events throughout the year. Successful applicants will be required to complete an Enhanced DBS check and any relevant safeguarding training before commencing duties.
To apply for this role, please complete our club application form
and send to
[email protected]
Hull City Tigers Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of age, disability, gender reassignment, marriage and civil partnership, sexual orientation, pregnancy and maternity, race, religion, belief and gender.
The safeguarding and welfare of children and young people is paramount of importance to Hull City and as such this position may be subject to the Disclosure and Barring Service (DBS). Hull City is fully committed to safeguarding and promoting the welfare and safety of children and young people. We expect all our Board, staff and volunteers to always adhere, demonstrate and communicate this commitment. Hull City fully accepts our responsibility to welfare and protection of children and young people therefore, our aim is for the golden thread of safeguarding to run through every element of the club’s work.
Work Location: In person
