Sales Order Administrator - Abingdon, Oxfordshire
The rewards
- £28,000 per annum
- Hybrid working
Hours
- Monday to Friday, 9:00am–5:00pm
The role of Sales Order Administrator:
- Processing orders received from customers via email and Amazon portal
- Liaising between the customer services department and the wider organisation, particularly the sales department
- Maintaining mechanisms for surveying and measuring customer satisfaction and feeding back to internal teams
- Using the CRM system to receive, assess, analyse, resolve, and document customer issues and complaints
- Generating daily metrics reports for the CEO and Finance Manager
- Assisting with issuing credit note requests through the approval process
- Responding to queries and complaints from end users (Amazon, eBay, Shopify customers)
- Ensuring compliance with relevant codes, legislation, and procedures including health and safety
The ideal Sales Order Administrator:
- Basic knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
- Excellent written and verbal communication in English
- Good understanding of administration and the office environment
- An understanding of compliance issues and how a customer service team works
- Good analytical, interpersonal, organisational, and problem-solving skills
- Ability to work under pressure with strong time-management skills
- Able to work independently and as part of a team
