Private Patient Coordinator | Sutton Coldfield| Fixed term contract – 12 months | Full-Time | Competitive salary and excellent benefits
Spire Little Aston Hospital are looking to recruit a Private Patient Coordinator on a fixed term contract to join our busy Business Development team.
This role plays an important part in helping patients and consultant colleagues navigate private healthcare services, ensuring they are matched with the most suitable treatment pathways and care options. As a Private Patient Coordinator, you will act as a key point of contact for both self-funding patients, providing a seamless and supportive experience throughout their journey. You will also be responsible for nurturing enquiries and converting prospective patients into consultations and admissions, contributing to the achievement of departmental and organisational targets.
Spire Little Aston Hospital is a well-established private healthcare provider with a reputation for delivering outstanding patient care for more than four decades. Conveniently located in the Midlands, the hospital serves patients across Birmingham, Staffordshire and the wider West Midlands region. By partnering with highly skilled Consultants, Surgeons, Anaesthetists and Physicians, we offer a broad range of specialist treatments tailored to individual patient needs. We take pride in the excellent feedback we receive from our patients and remain committed to delivering exceptional healthcare experiences. Our ambition is to be recognised as a leading healthcare provider, driven by talented professionals who are dedicated to providing first-class clinical environments and the highest standards of personalised care.
Duties and responsibilities:
- Manage inbound Self-Pay patient enquiries, in person, over the telephone and online/email, from initial enquiry through to booking in a timely and conscientious manner.
- Handle own workload effectively.
- Use of digital systems such as CRM/Workflow/Pricing.
- Communicate clearly and effectively with prospective patients via telephone and email, to provide information regarding pricing, procedures, consultants, availability taking bookings and payments where appropriate.
- Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking ensuring patient enquiry resolution.
- Work to agreed KPIs with a positive and proactive customer-focused attitude.
- Provide support and guidance to consultants and their patients.
- Convert warm leads into appointments/sales in order to meet key performance targets.
- Act as a change champion for new ways of working including digital tools.
- Demonstrate excellent communication, interpersonal and relationship building skills.
- Utilise a variety of systems that support the prioritisation and management of your workload.
- Liaise with consultants and medical secretaries on consultant fee information ensuring these are maintained appropriately in the relevant systems.
- To be able to demonstrate excellent customer service skills and a confident approach to handling a variety of systems.
- Experience of working in a similar position.
- Comfortable handling sensitive conversations.
- Enjoys working in a collaborative, fast-paced team environment.
- Be able to work effectively to a national sales framework.
- Strong communication skills, demonstrating an ability to positively lead teams across multiple locations.
- Demonstrable ability to process data effectively and accurately.
- The ability to work in a methodical, systematic way.
Who we're looking for:
Benefits:
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Save an average of £50 per month with our free onsite car park
Our Values:
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion.
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
We commit to our employees’ well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
