Company: External Doors Online
Location: Brighouse Office (Fully Office-Based)
Hours: Monday to Friday | 8:30am – 5:00pm (Full-Time, No Weekends, No Bank Holidays)
Salary: £28,000 – £32,000 per annum (Depending on Experience)
About Us
External Doors Online is a growing nationwide e-commerce supplier of high-quality glazing products, windows, and doors. We take our customer support seriously and are looking for a proactive, organised, and empathetic Customer Service Lead to join us at our Brighouse office.
You will be the main point of contact for all customer care enquiries, making it ideal for a self-starter who loves taking ownership, managing their own workload, and delivering an excellent customer experience from start to finish. Covering everything from initial product queries to aftersales support.
Key Responsibilities
- Be the Main Point of Contact: Handle all customer care enquiries professionally and efficiently via phone and email.
- Resolve Issues: Efficiently investigate and resolve customer complaints and aftersales queries, turning complex situations into positive solutions.
- Order Tracking & Updates: Keep customers fully informed about their order status, delivery schedules, and any service issues.
- Cross-Department Collaboration: Liaise daily with suppliers, couriers, and internal teams to ensure a seamless end-to-end customer journey.
- Keep Accurate Records: Maintain spotless customer records and ensure our internal CRM and order management systems are kept up to date.
- Improve Processes: Identify patterns in customer feedback and suggest ways we can continuously improve our service and procedures.
What We’re Looking For
- Experience: Previous experience in a dedicated customer service, customer care, or aftersales role. Experience within online retail, home improvement, manufacturing, or construction is highly beneficial.
- Autonomy: A proven ability to work independently, prioritise your own workload, and manage your time effectively.
- Communication Skills: Exceptional written and verbal communication—you are a natural problem solver who can diffuse tension with a calm, professional approach.
- Attention to Detail: High accuracy in logging data and updating internal systems.
- Tech-Savvy: Strong computer skills, including Microsoft Office, email systems, and ideally, experience with order tracking or CRM platforms.
What We Offer
- Work-Life Balance: Consistent Monday to Friday hours with your weekends completely free.
- Autonomy & Impact: The opportunity to truly make the role your own and shape our customer service processes within a growing business.
- Stability: A stable, permanent, full-time position with a competitive salary.
- Supportive Environment: A friendly, close-knit, and collaborative office team.
- Free On-Site Parking: Parking available in nearby car park, on the road or in the yard
- Company pension scheme
- Smart Casual Dress Code
- No Work on Bank holidays
To Apply:
If you are an organised, customer-focused professional who thrives on independence, we would love to hear from you. Please submit your CV along with a brief cover note outlining your relevant experience.
Pay: Up to £32,000.00 per year
Benefits:
- Casual dress
- Employee discount
- Free parking
- On-site parking
Work Location: In person
