GREAT CAREER OPPORTUNITY!
JOB TITLE Field Service Coordinator
REGION/LOCATION Burston, Norfolk
CONTRACT TERM Permanent
HOURS Full Time – Monday-Friday – 40 hours
PACKAGE £30,000 - £32,000 per annum | 28 Days Holiday, including Bank Holidays
REPORTS TO Central Services Manager
About Avani
We are a leading player in the hospitality industry, known for delivering excellent beer quality services. We work to high standards and are always on the lookout for motivated individuals to join our growing and high-performing team.
Our purpose is to raise the bar on beer quality, and our aim is that one day every draught beer served will be perfect. This aim is underpinned by exceptional service standards and a range of services that help to reduce waste, and make beer quality both a driver for profit and a significant differentiator for our customers.
About the Role
What does that mean to someone working as part of the Avani Central Services Team?
As we grow, we're creating roles that will assure the continued high standards established by the team. This is a fantastic opportunity to join at a time when we are bedding in new processes, systems and procedures, enabling you to harness your experience and familiarity with CRM and scheduling systems.
MAIN ROLE PURPOSE
To be a vital connection between Central Services and the Field Services team, being a main point of contact for the coordination of field-based projects, maintaining an excellent attention to detail and being an active member of a high functioning Central Services team.
CORE RESPONSIBILITIES
- Share responsibility with the remainder of the Central Services team to answer in-bound calls, dealing with enquiries (rather than parking them) to the satisfaction of the customer
- Monitor and respond to emails in shared mailboxes, to ensure queries are directed to the right function/person for full resolution
- Be a key point of contact in the office for members of the Field Services team, answering queries and liaising in the provision of accurate information and support
- Be a daily point of contact for customer systems, acknowledging new jobs and ensuring clear communication with the customer
- Update systems with accurate information, ensuring we have a ‘point of truth’ for all job-related data
- Deduplicate data on systems
- Maintain awareness of active ad-hoc jobs, archiving them once they are completed
- Update the CRM system as necessary with customer-related communications
- Liaise with colleagues to book travel and accommodation, confirming details with the relevant individuals
- Work with the colleagues to coordinate (and communicate) service work, ensuring the Sales team are also kept in the loop
- Be a key point of contact in Central Services to coordinate projects that involve other functions, ensuring that information is communicated accurately and in a timely way
- Work with L&D and Technical Training functions to coordinate training events both for the Avani team, and for external customers
Must Have Skills and Qualities:
- Strong organisational skills
- Assertiveness in handling relationships with a diverse range of people
- Confident and familiar with computer systems in general
- Great communication skills, both written and verbal
- Strong team spirit and a willingness to adapt to the needs of the business
- Excellent attention to detail
- Proactive and driven problem-solver[i]
- Essential to this role is an agile, can-do mindset
- Full clean UK driving licence (this is an office-based role)
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Pay: £30,000.00-£32,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
Application question(s):
- Please describe briefly why you believe you're a great fit for Avani and this role. (Failure to complete this question will invalidate your application.)
- Please provide your postcode
Education:
- A-Level or equivalent (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
