Consumer Insight and Experience Manager
Salary: £ 39,000 – £44,000 plus benefits
Reports to: Senior Consumer Insight and Experience Manager
Contract: 12 month fixed-term contract
Hours: Full time 35 hours per week
Location: Stratford, London with High flex with 1-2 days in the office,
Closing date: 9th September 2026 at 23:55
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Recruitment Process: Initial screening call and competency based interview
At Cancer Research UK, we exist to beat cancer.
We're looking for a Consumer Insight and Experience Manager to join our Data, Insight and Performance (DIP) directorate on an 12 - month fixed-term contract covering an internal secondment . This is a fantastic opportunity for an experienced researcher to play a pivotal role in ensuring decisions across Marketing, Fundraising and Engagement are informed by robust consumer insight and a strong understanding of audience needs, motivations and experiences.
Working alongside the Senior Managers in the Consumer Insight and Experience team , you'll lead insight projects to understand the attitudes and behaviours of our audiences and translate insight into actionable recommendations to inform proposition development and strategies.
You'll combine strong research expertise with excellent stakeholder management skills, and ability to translate evidence into compelling recommendations that influence decision-making across the organisation .
Manage primary and secondary insight research projects , including commissioning market research agencies, establishing clear project objectives , managing project timelines , and overseeing costs and data quality checks to ensure projects deliver robust and actionable research findings
Carry out end-to-end market research projects in-house, managing development of research materials, sampling, analysis and report writing
Develop strong relationships with internal stakeholders, working closely with them to understand their insight requirements and ambitions, and providing guidance on the most appropriate insight projects or programmes of work to meet their goals.
Our organisation values are designed to guide all that we do.
Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
Eligibility criteria
Internal candidates should ideally have completed their 6-month ‘getting started’ period before applying for other roles. You should also advise your current line manager at the point you make an internal application, or at the latest, at the point of being invited for an interview.
All internal candidates applying for a secondment, must have:
completed their getting started period
discussed their intention to apply and gained approval to apply with their line manager
been in their substantive (home) role for at least 6 months (this is only applicable if you have previously been on secondment)
If you do not confirm that you meet these requirements, we will not be able to progress your application.
For information about internal learning and development at Cancer Research UK please visit Fuse.
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools.
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion.
Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact [email protected] or 0 20 3469 8400 as soon as possible.
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
