Job Summary
We are seeking a friendly and professional Casual Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. Multilingual candidates are highly encouraged to apply, as we value diversity in our guest services.
The position for Casual Hotel Receptionist comes with a zero-hour contract to cover extra shifts in busy periods, holidays, sickness, maternity leave, etc. Ideal for professionals that are not looking for a tight working schedule!
Responsibilities
- Greet guests upon arrival with a warm and friendly welcome.
- Manage check-in and check-out procedures efficiently and accurately.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Maintain an organised reception area, ensuring it is tidy and inviting.
- Answer phone calls promptly, demonstrating excellent phone etiquette.
- Provide information about hotel services, local attractions, and amenities.
- Process reservations and cancellations using the hotel management system.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist with administrative tasks such as filing, data entry, and inventory management.
Qualifications
- Previous experience in a hotel or hospitality environment is essential.
- Strong interpersonal skills with a focus on guest services.
- Proficiency in phone etiquette and effective communication skills.
- Bilingual or multilingual abilities are advantageous for interacting with diverse guests.
- Ability to work flexible hours, including weekends and holidays as required.
- A positive attitude, attention to detail, and the ability to multitask effectively in a fast-paced environment.
If you are passionate about providing excellent service in the hospitality industry, we encourage you to apply for this exciting opportunity!
Pay: £12.71 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Please list 2-3 dates and time ranges when you could do an interview.
Experience:
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
