Closing date: 04/08/2026
Reference: REQ106782
37 hours / Permanent
26,403 - 27,694 *
Aberaeron
- All salary values are pro-rata.
About the role
Please note that the advertised salary for this position is subject to the pending 2026/2027 national pay award. The final salary will be adjusted accordingly once this has been agreed.
Join a team that makes a real difference every day. We’re looking for someone friendly, motivated and committed to excellent customer service to support customers and libraries across Ceredigion.
KEY RESPONSIBILITIES
First point of contact for face-to-face customer enquiries.
Support library duties including issuing, returning and shelving stock.
Validate documents (DBS, Blue Badges, certificates, ID).
Manage challenging interactions and resolve complaints.
Handle payments and accurately reconcile daily takings.
Maintain accurate records on CRM and the LMS.
Represent the Council in a professional, supportive manner.
REQUIREMENTS
GCSEs including English/Welsh and Maths or relevant experience.
Welsh & English skills at Level 4 in all competencies.
Customer service experience.
Positive, flexible attitude and commitment to learning.
WHY WORK FOR CEREDIGION?
Flexible working where possible
Excellent training and development
Generous leave and Local Government pension
Staff wellbeing support and discounts
Inclusive culture that values bilingualism
Job Description and Person Specification
Team Ceredigion Information Pack
Get in touch
For further information and an informal discussion regarding this post please contact Gareth Griffiths on
[email protected]
Note: We reserve the right to extend the application closing date.
What we offer
Work-life balance
Lifestyle savings scheme
Generous employer pension scheme
Cycle to work scheme
Learning and development
Where you'll work
Customer Contact & ICT
Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams. Our service is responsible for the following functions:
Civil Registration: Birth, deaths and marriages.
Corporate Customer Services: Blue badge; Contact centre; Mailroom and scanning; Receptions.
ICT and Information Management: Archives and modern records; ICT support; Infrastructure and security; Project and application support; Reprographics, Technical support, Software development.
Library Services
Aberaeron
Aberaeron is a picture perfect harbour town and is one of Ceredigion's best loved holiday destinations with fashionable places to stay and eat.
