Job Summary
We are seeking a highly organised and proactive Operations Administrator and Co-ordinator to support our daily business functions. This role involves managing administrative tasks, coordinating operational activities, and ensuring seamless communication across departments. The ideal candidate will possess strong computer literacy, excellent organisational skills, and effective communication abilities to contribute to the efficiency of our operations. This is a paid position suitable for individuals with relevant administrative experience eager to develop their career within a dynamic environment.
Responsibilities
- Oversee and coordinate daily operational activities to ensure smooth workflow of 3 engineers sometimes possibly more
- Manage sales administration processes, including processing orders and maintaining accurate records
- Utilise CRM software to update customer information and track interactions
- Prepare reports and presentations using Microsoft Word, PowerPoint, and Excel
- Support the team with general administrative duties such as filing, data entry, and correspondence
- Liaise with clients and internal teams via email and telephone to facilitate effective communication
- Assist in organising meetings, scheduling appointments, and managing calendars using Microsoft Outlook
- Maintain organisational systems to improve efficiency and productivity
- Support IT-related tasks as needed, including troubleshooting basic software issues
Skills
- Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
- Experience with Xero accounting software is a must, bookeeping
- Familiarity with CRM software and sales administration processes
- Strong administrative experience with excellent organisational skills
- Effective communication skills in English, both written and verbal
- Demonstrated computer literacy and IT skills with the ability to adapt to new programmes quickly
- Exceptional time management skills with the ability to prioritise tasks effectively
- Customer service orientation with a professional approach to internal and external stakeholders
- Ability to work independently
This role offers an excellent opportunity for a motivated individual looking to utilise their organisational talents within a supportive organisation. The successful candidate will play a vital part in streamlining operations while gaining valuable experience across multiple administrative functions.
Job Description:
JB7 Plumbing and Heating Limited is looking for an experienced and motivated administrator / manager to join our busy and successful company.
You will be managing 3 engineers possibly more at times
Based in Manchester, we are looking for someone who is highly organised with previous administration experience and strong IT skills.
We specialise in boiler and central heating work, as well as full bathroom refurbishments and provide services for all types of plumbing issues.
We are a very customer-focused business offering unrivalled levels of service and professionalism for all customers.
This position is offered with an immediate start.
This role would ideally suit an established administrator with a minimum of five years experience within a service related industry.
The main responsibilities for the role will be:
- Invoicing, writing up quotes, taking deposits for work
- Answering telephone calls and emails, whatapps and job enquiries.
- Dealing with customer enquiries and booking in jobs
- Assistance with coordinating our team of engineers
- Ordering stock
Our ideal candidate will possess the following experience and attributes:
- Plumbing and heating knowledge or having worked for a previous plumbing and heating company
- Excellent administration, communication and customer service skills (both verbal and written)
- Knowledge of Apple, Gmail, Outlook, Google My Business, Pages, Excel etc
- Good literacy and numeracy skills, a keen eye for detail and accuracy in all work
- Ability to keep accurate records
- The ability to work within a small team as a strong team player
- Be reliable and trustworthy
- Ability to multitask in addition to strong active listening skills
- Social media
- Bookkeeping experience and accountancy experience would be preferred
- Experience with Xero is a must.
- Can preferably drive
- Accountancy would be ideal
Job Type: Full time
Monday & Friday, 7:30am – 4pm OR 8am - 5pm
Salary: £27,000 - £35,000 dependant on experience. Annual pay rise dependant on performance throughout the year.
- Company pension
- Sick pay
- Work from home
Schedule:
Experience:
- Office administration: 5 years (Preferred)
Work remotely:
Job Type: Full-time
Benefits:
- Company pension
- Sick pay
- Work from home
Work Location: Working from home once trained
Pay: £26,000.00-£35,000.00 per year
Work Location: Remote
