Health Referral Advisor – Brio Leisure
Hours of work: 25 Hours Per Week
Contract type: Fixed Term Until 31st October 2027
Shift: Hybrid working with weekly office day, currently Friday
Salary: Grade 5 £17,560 Per Annum
Closing date: Friday 14th August 2026
Interview date: Proposed interview date of Friday 27th August 2026
Job Purpose:
This role plays a vital part within Brio’s Wellbeing Team, supporting residents across Cheshire West and Chester to improve their health, reduce health inequalities and access services that help them make positive lifestyle changes.
As a Health Referral Advisor, you will provide a professional, compassionate and person-centred triage service for residents referred into Brio’s wellbeing programmes, including smoking cessation, weight management and falls prevention.
As the first point of contact for many residents, you will support people from a wide range of backgrounds, including those who may be vulnerable, residents requiring language interpretation or translation support, residents living with long-term health conditions or those who face barriers to accessing services. Through effective listening, motivational conversations and a non-judgemental approach, you will help people understand their options and take the first steps towards improving their health and wellbeing.
Health Referral Advisors provide the vital link between residents seeking support and the teams delivering Brio’s programmes. By managing referrals, assessing eligibility, coordinating appointments and supporting residents throughout their journey, they help ensure people can access the right support at the right time.
You will work closely with colleagues across the Wellbeing Team, wider Brio Leisure services, primary care, secondary care, social care and community organisations to provide a seamless and positive experience for residents accessing wellbeing support.
We are looking for someone who is passionate about improving health and wellbeing, committed to delivering outstanding customer care, and wants to make a genuine difference to people’s lives while contributing to our vision: “To inspire and empower people to move more and enjoy experiences that support communities to thrive.”.
Main Responsibilites
Provide a professional, welcoming and compassionate first point of contact for residents accessing Brio's wellbeing services via telephone, email, digital platforms and face-to-face interactions.
Assess client needs through effective conversations, ensuring a thorough understanding of individual circumstances, support requirements and any barriers to engaging with services.
Coordinate referrals into the appropriate wellbeing programme, ensuring residents are supported throughout the process and receive a positive customer experience.
Identify and implement reasonable adjustments where appropriate to support equitable access to services and improve engagement for individuals with differing needs.
Demonstrate a culturally aware, inclusive and non-judgemental approach when supporting residents from diverse communities and backgrounds.
Support people who may be vulnerable, socially isolated or experiencing multiple challenges by providing guidance, reassurance and appropriate signposting.
Ensure the effective operation of booking procedures, including enrolment, assessments, inductions and one-to-one appointments.
Maintain accurate and confidential records, ensuring all information is recorded in accordance with data protection requirements and service procedures.
Update referral databases and associated systems with required information to support service monitoring, performance reporting and evaluation.
Liaise with programme providers and delivery staff to ensure they have the information required to provide safe, effective and person-centred support.
Conduct programme induction requirements by telephone, online or face-to-face in accordance with referral pathways and service procedures.
Proactively maintain high standards of customer care and client engagement to support attendance, retention and successful outcomes.
Develop and maintain knowledge of local health, wellbeing, community and voluntary sector services across Cheshire West and Chester.
Proactively signpost and refer residents to additional services and support options when Brio's programmes are not appropriate or where further support is required.
Build and maintain positive relationships with healthcare professionals, partner organisations and community stakeholders to enhance support available to residents.
Promote Brio's wellbeing programmes and contribute to activities that increase awareness, accessibility and engagement across local communities.
Support the promotion of equality, diversity and inclusion for colleagues and clients, helping to create a safe, welcoming and respectful environment where people are treated with dignity and their identity, culture and experiences are valued.
Report safeguarding concerns, risks, incidents or examples of discrimination in accordance with organisational policies and procedures.
Carry out any other reasonable duties consistent with the grade and responsibilities of the post.
If this sounds like you, we’d love to hear from you. Brio is an equal opportunities employer, and we encourage applications from people from all backgrounds and experiences.
If you have any questions about this opportunity, please contact the hiring manager directly at [email protected].
To apply for the above post, please complete the online application and attach a copy of your CV and covering letter.
IMPORTANT - Invitations to interview are sent to the email address provided on your application form. Please ensure that you check your email account regularly.
Due to the high volume of applications received, it is not possible to contact unsuccessful candidates individually; therefore if you have not heard anything within 6 weeks of the closing date, please assume that you have been unsuccessful on this occasion.
