Proposed Interview Date: Friday 10 July 2026
Closing Date: Sunday 28 June 2026
Salary: FC5 £29,170.80 - £31,761.26 pro rata
Working Pattern: 20 hours per week (Monday to Friday 13:00pm - 17:00pm. These hours are potentially negotiable).
Location: Bankhead Central, Glenrothes. Blended working would be available, after training completed
As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV . More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement .
The role is based within our Revenues Helpdesk. You will be providing information and advice to callers in respect of their council tax or rent.
You will earn a competitive salary of £29,170.80 - £31,761.26 (pro rata) and have access to a range of benefits including local and national discounts for supermarkets, restaurants, and retail.
A link to the role profile is included below. You will find more information about the job and the type of person we are looking for.
You should have experience of providing excellent customer service and have good communication skills including written correspondence.
The post requires active listening skills and the ability to remain calm under pressure. This is a Customer Service based role, and you will require to be customer focussed and provide excellent customer care whilst dealing with multiple call types. You will be required to attempt to resolve customer enquiries, whether routine or complex, at the first point of contact.
Previous experience in a customer service environment is essential.
You must have the ability to use multiple IT systems and have excellent administrative skills.
Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.
Alternative Formats - Job information can be made available in alternative formats, to make a request please e-mail
[email protected] .
