Job Title: Internal Sales Team Leader
Location: Aflex - UK - Bradley Business Park
Location Type: Hybrid
Website: https://www.wmfts.com/en/
Group: https://www.spiraxgroup.com/
Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.
When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.
Job Summary:
We are seeking a talented and motivated Internal Sales Team Leader to join our dynamic team.
Key Responsibilities:
- Triaging enquiries, queries, and orders that come in via email, telephone, or CRM. In the absence of the office manager you would make sure this work is actioned, logged or processed ASAP. All work would come through you in the first instance, be placed in the order/quote folders for either yourself or colleagues to action.
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Checking work of new starters, and work from other colleagues where value over £3,000 or if colleague unsure if the work is correct, and would like this work checking as a precaution.
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Liaising with different departments to support business and customers (internal and external).
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Running 4 daily reports at the end of the day for all external reps where required.
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Liaising with external sales engineers on a daily basis to sort out enquiries or customer requirements.
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Stepping in to the role of office manager when the manager is absent. Supervision of all internal sales office staff.
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Proactive approach to customer enquires. Sorting all work and ensuring this gets actioned, logged in the KPI’s and placed in the quotes/order folders.
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Reporting outstanding orders and delays to Sales Director and External Sales Team on behalf of Manager when required.
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Updating KPIs on a daily basis – making sure the KPIs are all correctly formatted for data pull throughs.
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Technical understanding of products to help with triaging or colleague questions.
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Liaising with external sales team on various customer and order related issues.
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Raising quotations via Stock 2004 / CRM
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Order/Quote input via Stock 2004 / CRM
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Reviewing pricing on special items and basic quotes if they don’t align with industry standard.
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Supporting Level 1 team – driving improvement within the team and wider business.
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Managing multiple inboxes when required
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Conducting Coaching reviews for other Level 1 teams and supporting these departments where possible.
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Resolving any issues raised by internal or external customers, signposting if necessary to relevant department.
Skills/Experience:
- Ability to motivate, coach, and support team members
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Conflict resolution and managing difficult conversations
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Delegation and workload prioritisation
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Fair, consistent, and approachable leadership style
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Clear verbal and written communication
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Active listening and giving constructive feedback
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Leading team meetings and delivering updates
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Strong time‑management
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Ability to manage team schedules and workflows
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Attention to detail with documentation and reporting
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Ability to quickly assess situations and make informed decisions
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Root cause analysis and continuous improvement mindset
At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:
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A competitive salary
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Flexible working arrangements
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A generous holiday allowance
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Three days’ paid volunteering leave
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Additional support and benefits through our Everyone is Included Group Inclusion Plan
Everyone is Included at Spirax Group
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.
We want everyone to be able to make their difference here, so we will always consider requests for flexible working.
We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include
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Gender-neutral parental leave
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15 days of extra paid caregiver leave
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Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
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Menopause-friendly workplace principles and more
Learn more at spiraxgroup.com/inclusion.
We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form.
We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.
If you require accommodations during the application process, please let us know.
Company Overview
At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.
Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!
Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.
