We are looking for an experienced and motivated Service Delivery & Improvement Manager to join our Southwest Prisons Operational Team on a fixed-term basis. This is an exciting opportunity to play a key strategic role in leading and delivering the Southwest Prisons Service Delivery and Improvement Plan, supporting high-quality, safe and effective healthcare across our prison services.
The post holder will lead complex improvement programmes, use data and quality improvement methods to drive change, and work closely with senior leaders, clinical teams and external partners to ensure improvements are measurable, sustainable and aligned with Oxleas priorities.
Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post.
The post holder will lead the delivery of the Southwest Prisons Service Delivery and Improvement Plan, working with senior leaders, clinical teams and partners to support safe, effective and high-quality prison healthcare services.
They will use quality improvement methods, data and evidence to drive sustainable change, monitor progress and support teams to deliver improvement projects. The role will also involve engaging stakeholders, preparing reports and updates, and supporting patient and service user involvement in improvement activity.
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
We’re Kind
We’re Fair
We Listen
We Care
Lead the delivery and ongoing development of the Southwest Prisons Service Delivery and Improvement Plan.
Provide strategic leadership for complex service improvement programmes across the Southwest prison portfolio.
Work with senior leaders, clinical teams, Heads of Healthcare, Regional Managers and external partners to deliver agreed improvement priorities.
Use quality improvement methodology, data and evidence to identify priorities, monitor progress and support sustainable change.
Provide expert advice and support to teams undertaking service delivery and improvement projects.
Develop, monitor and report on key milestones, risks, outcomes and benefits linked to the improvement programme.
Prepare and present reports, briefings and updates for regional, senior leadership and executive forums.
Support the development of improvement capability across teams through coaching, facilitation, workshops and shared learning.
Work with Quality, Performance and Finance colleagues to ensure improvement activity is aligned to Trust priorities, performance requirements and available resources.
Analyse complex information and performance data to support decision-making and identify opportunities for improvement.
Engage and influence a wide range of stakeholders across Oxleas, NHSE, HMPPS and partner organisations.
Ensure effective communication of progress, learning and outcomes through appropriate reports, briefings and meetings.
Support teams to involve patients and service users in improvement activity where appropriate.
Identify opportunities for shared learning, best practice and standardised approaches across the Southwest prisons.
Escalate risks, issues and barriers to delivery as appropriate and support actions to resolve them.
Contribute as a key member of the Southwest Prisons Senior Leadership Team.
Support the development of systems, tools and processes for tracking, monitoring and evaluating improvement work.
Promote the Trust’s values and support a culture of collaboration, learning, quality and continuous improvement.
