Be part of something that’s making a difference worldwide.
At Fathom Safety, we’re passionate about improving safety across the global maritime industry.
Based in Hull, we are a fast-growing technology and compliance company specialising in pilot ladder training, inspection, and asset management. Our innovative digital solutions help ship owners, operators and managers around the world improve safety, demonstrate compliance, and protect lives at sea.
As our business continues to expand internationally, we’re looking for an enthusiastic Operations Support Executive to join our close-knit team.
This isn’t just another office role. You’ll become a trusted and valued member of the business, working alongside every department and playing a vital part in ensuring our customers receive exceptional service. You’ll have the opportunity to influence how we work, contribute new ideas, and grow your career as the company grows.
If you enjoy variety, solving problems, building relationships and being part of an ambitious team, we’d love to hear from you.
The Role
As our Operations Support Executive, you’ll help keep the business running smoothly by supporting our customers, coordinating operations and working closely with colleagues across the business.
Your responsibilities will include:
· Managing customer accounts and maintaining accurate records within our systems.
· Coordinating the supply of equipment with vessels, customers and shore-based teams across the globe.
· Supporting customer enquiries and delivering an outstanding customer experience.
· Assisting with business development activities and helping identify new opportunities.
· Preparing invoices and working closely with our bookkeeper and accountants.
· Supporting operational projects and helping improve internal processes.
· Working collaboratively with the wider team to ensure the successful delivery of our services.
No two days will be the same, and your contribution will make a real difference to the continued success of Fathom Safety.
About You
We’re looking for someone who is:
· Highly organised with excellent attention to detail.
· A confident communicator who enjoys building relationships.
· Positive, proactive and eager to learn.
· Comfortable managing multiple tasks and priorities.
· A team player who takes pride in delivering high-quality work.
· Confident using Microsoft Office and learning new systems.
· Previous experience in administration, customer service, operations or business support is desirable but not essential.
· A full UK Driving License and Passport are required as travel both nationally and internationally will be a feature of this role.
Most importantly, we’re looking for someone who wants to become an integral part of our team and grow with us as our business continues to expand.
What You’ll Receive
· Competitive Pay
· Commission on sales (TBC)
· Generous workplace pension
· 22 days annual leave plus bank holidays
· Hybrid working (minimum four days per week in our Hull office)
· Company laptop and mobile phone
· Ongoing training and development
· Opportunities for career progression within a growing international business
· A supportive, collaborative team where your ideas and contributions are genuinely valued
Why Fathom Safety?
We’re a growing business with ambitious plans, but we’ve worked hard to maintain a friendly, supportive culture where everyone has a voice.
When you join Fathom Safety, you’re not simply filling a position—you’ll become an important part of our journey. We believe the best ideas come from collaboration, we celebrate success together, and we’re committed to helping every member of our team develop both personally and professionally.
Progression is limited only by a candidate’s ability and dedication and the right candidate could find themselves in a senior role in short order through hard work and ambition!
If you’re looking for a role where you’ll be trusted, valued and given the opportunity to make a real impact, we’d love to hear from you.
- Apply today and help shape the future of maritime safety with Fathom Safety.
Pay: £25,420.00-£28,503.39 per year
Benefits:
- Casual dress
- Company pension
- On-site parking
- Sick pay
- Work from home
Work Location: Hybrid remote in Kingston upon Hull HU1 1UU
