We are seeking a reliable and motivated Customer Service & Office Administrator to join our team in Blackburn on a part-time basis. The role combines inbound and outbound customer calls, appointment booking, and general office administration duties.
This is a great opportunity for someone with call centre, customer service, or office admin experience who is looking for flexible working hours in a supportive environment.
Key Responsibilities
- Handle inbound customer enquiries via phone and email
- Make outbound calls to customers and follow up on leads
- Book and manage appointments accurately
- Maintain and update customer records and CRM systems
- Provide general administrative support to the office team
- Process customer information and documentation
- Assist with day-to-day office operations
Requirements
- Previous experience in customer service, call centre, telesales, or office administration
- Strong communication and telephone skills
- Good organisational and multitasking abilities
- Basic IT skills (Microsoft Office, email, CRM systems)
- Ability to work independently and as part of a team
- Positive attitude and reliability
Desirable Experience
- Appointment setting or outbound calling experience
- CRM system usage
- Sales or lead generation background
Benefits
- £12.90 per hour competitive pay rate
- Flexible part-time hours
- Performance-related bonus
- Training provided
- Friendly office environment
- Career progression opportunities
How to Apply
Please send your CV along with a short message outlining your experience in customer service, call centres, or office administration. Suitable candidates will be contacted for an interview.
Pay: £24,420.00-£39,421.15 per year
Benefits:
- Company events
- Free parking
- On-site parking
Work Location: In person
