Purpose
To manage the day-to-day running of the London office, ensuring a professional, organised and welcoming environment while providing effective administrative and business support to the wider team.
Key Accountabilities
Office & Facilities
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Manage the day-to-day operation and presentation of the office.
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Liaise with the landlord and suppliers regarding cleaning, catering, security and maintenance.
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Manage office supplies, equipment, stock and meeting rooms.
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Coordinate repairs, maintenance and contractors.
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Manage uniform ordering, distribution, stock and recycling.
Administration & Business Support
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Act as the main point of contact for office enquiries, visitors and calls.
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Provide administrative support to the Management Team.
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Coordinate meetings, travel, accommodation, post and couriers.
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Maintain office records, databases and filing systems.
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Prepare reports and meeting minutes where required.
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Handle correspondence and confidential information appropriately.
People & Recruitment
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Support recruitment, candidate shortlisting and first-stage interviews.
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Coordinate new starter onboarding and inductions.
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Ensure new starters have the required equipment, access and uniform.
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Support internal communications and staff initiatives.
Events & Compliance
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Support the organisation of company events, meetings and conferences.
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Coordinate hospitality and catering.
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Support CSR and sustainability initiatives, including ISO 14001.
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Assist with Health & Safety, risk assessments, GDPR and office compliance.
Front of House & Communications
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Support Reception/FOH operations and training when required.
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Maintain high standards of customer service for visitors and staff.
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Provide administrative support for company social media and communications.
General
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Identify opportunities to improve office processes and efficiency.
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Work collaboratively with the Management Team.
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Take ownership of tasks and maintain a proactive approach.
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Undertake other reasonable office management duties as required.
Competencies
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Previous office management or administration experience.
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Excellent organisational and time-management skills.
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Strong attention to detail.
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Excellent communication and interpersonal skills.
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Confident using Microsoft Office and administrative systems.
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Ability to prioritise and manage multiple tasks.
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Professional, approachable and customer-focused.
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Proactive, reliable and able to work independently.
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Ability to handle confidential information with discretion.
Equal Opportunities
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion or belief, sexual orientation or age.
