About Us
Dentality @ Hoddesdon is an award-winning dental practice with an outstanding reputation for patient care and clinical excellence. We are entering an exciting period of growth and are looking for an exceptional Practice Manager to help us expand our presence, elevate our team performance, and take our patient experience to the next level. This is a pivotal leadership role at the heart of our practice — ideal for someone who thrives in a dynamic environment, leads with confidence, and has a genuine passion for dentistry.
The Role
As Practice Manager, you will be responsible for the smooth, efficient, and profitable operation of the practice on a day-to-day basis. You will lead and motivate our front-of-house and administrative teams, oversee compliance and CQC requirements, manage supplier relationships, and play a central role in driving our marketing and social media strategy. You will work closely with the principal dentist and clinical team to continuously improve workflows, patient journey, and overall practice performance.
Key Responsibilities
- Overall day-to-day management of the practice, team, and patient experience
- Staff scheduling, performance management, training, and team development
- Overseeing CQC compliance, Health & Safety, and regulatory obligations
- Managing patient recalls, treatment plans, and appointment flow
- Liaising with suppliers, laboratories, and external stakeholders
- Handling patient complaints professionally and in line with practice policy
- Financial oversight including daily reconciliation, reporting, and KPI tracking
- Driving the practice's social media presence across Instagram, Facebook, and other platforms
- Supporting marketing campaigns, patient communications, and brand positioning
- Contributing to practice growth initiatives and business development
What We're Looking For
- Dental industry experience is essential: you must have a solid understanding of how a dental practice operates, and GDC registration will be helpful
- Proven management or senior supervisory experience, ideally in a healthcare or dental setting
- Confident, credible social media skills, you should be comfortable creating content, managing accounts, and growing an online audience organically
- Strong leadership skills with the ability to inspire and hold a team accountable
- Excellent interpersonal and communication skills, both with patients and clinical colleagues
- Highly organised with a meticulous eye for detail and the ability to juggle competing priorities
- Proficient in dental practice software (experience with R4 or similar is an advantage)
- A proactive, solutions-focused mindset with a drive to improve and grow
Working Hours
MONDAY – FRIDAY 8:30 am – 6:00 pm
ALTERNATE SATURDAYS 8:30 am – 2:00 pm
What We Offer
- £35,000 per annum
- 28 days annual leave (including bank holidays)
- A supportive, ambitious team environment within an award-winning practice
- The opportunity to shape a growing business and make a real impact
- Continued professional development and training support
- Convenient Hertfordshire location with excellent transport links
Ready to lead with us?
Send your CV and a brief cover letter telling us why you're the right fit
Job Types: Full-time, Permanent
Pay: £35,000.00 per year
Work Location: In person
