Organisation - Mid Kent Senior Care Limited TA Home Instead
Apprenticeship – Level 3 Business Administrator
Hours – Monday – Friday 9am – 5pm
Salary – £17,500.00
Vacancy overview:
To perform a wide variety of administrative duties in a timely manner to support the smooth running of the office. To co-ordinate office activities effectively and efficiently to provide the highest quality service to clients.
The Role:
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Responsible for all aspects of office administration activities whilst being reactive to the needs of the business.
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Warmly greet visitors to the office; answer phone calls in a polite professional manner, passing on clear messages where appropriate.
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Manage correspondence by responding to emails and handling incoming and outgoing posts.
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Maintain effective systems ensuring that all filing and databases are kept up to date.
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Support the delivery service process, including ensuring compliance, audit and updating systems.
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Support care operations admin.
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Support recruitment and HR admin.
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Coordinate Care Professional retention activities, such as newsletters, Care Professional meetings.
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Support projects and IT initiatives were appropriate.
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Control office supplies and ensure they meet office needs.
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Carry out any other duties deemed necessary for the successful operation of the business.
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Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Apprenticeship Development (Level 3 Business Administrator):
This role is offered as part of the Level 3 Business Administrator Apprenticeship (England). The postholder will:
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Undertake structured off-the-job training in line with apprenticeship requirements.
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Develop knowledge of business operations, compliance, safeguarding, data protection and organisational processes.
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Build competence in business communication, stakeholder engagement and customer service.
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Use a range of IT systems to manage data, produce reports and maintain accurate records in line with GDPR and company policy.
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Support project-based work and continuous improvement initiatives within the office.
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Demonstrate professional behaviours including integrity, accountability, adaptability and a commitment to ongoing personal development.
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Work towards successful completion of the End-Point Assessment (EPA), including portfolio development, project work and professional discussion.
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The Apprentice will receive regular supervision and mentoring to support their professional growth and achievement of the apprenticeship standard.
Essential Criteria:
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Competent in using office programs (e.g. MS Office, Google Docs, etc.) with the aptitude to learn new software & systems.
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Strong organizational skills with the ability to multitask.
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Self-motivated and able to work flexibly.
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Excellent written and verbal communication skills.
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Keen eye for detail and the ability to work accurately under pressure.
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Strong team player with the confidence to work alone.
