Our Vacancy
Contact Centre Advisor – Be the Voice That Makes a Difference
Are you passionate about helping people and delivering great customer service? As a Contact Centre Advisor, you'll be the first point of contact for Peabody residents, providing support across phone, email, live chat and social media to ensure every customer receives a positive and professional experience.
This is a fantastic opportunity to join a supportive team where you'll make a real difference every day while developing your skills and career.
What you'll be doing
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Handle customer enquiries across multiple channels, delivering excellent service and aiming for first-contact resolution.
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Provide accurate advice, resolve issues and signpost customers to specialist teams when needed.
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Maintain accurate customer records and update systems in line with procedures.
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Identify opportunities to improve services and share feedback to help enhance the customer experience.
What you'll bring
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Experience working in a contact centre or customer service environment.
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Excellent communication skills across telephone and digital channels.
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Strong organisational skills and the ability to manage multiple priorities.
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Experience using CRM systems and customer service technology, such as Genesys or similar platforms.
Why Join Us?
When you join Peabody, you're joining a team guided by our values:
Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
What We Offer
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30 days annual leave, plus bank holidays
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Two paid volunteering days each year
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Flexible benefits scheme and employee discount portal
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Life assurance at 4x your salary
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Up to 10% pension contribution
More information on our benefits
Please read before applying
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This is a hybrid role, working between home and our Pitsea office.
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Homeworking is subject to successful competency sign-off and a suitable homeworking setup.
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You must be available to work rotating shifts between 08:00 and 18:00, Monday to Friday.
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Successful candidates must complete a three-week full-time training programme, delivered at our Pitsea office, Monday to Friday, 9:00am to 4:30pm.
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Peabody does not provide visa sponsorship.
Interviews will be held in our Pitsea office on Tuesday 22nd September. The format will consist of a short written test, followed by a face to face interview.
Got questions? Reach out to George Murphy, Talent Specialist, at [email protected]
We reserve the right to close this advert early should we receive enough applications.
