About Us
At The Great British Doner, we're a proud Turkish family-run business with a passion for serving authentic, high-quality food alongside exceptional customer service.
Our success is built on hard work, family values, consistency, and putting our customers at the heart of everything we do. As we continue to expand, we're looking for someone who shares these values and wants to play an important role in helping us deliver an outstanding customer experience while growing our brand.
Job Overview
This is a full-time, store-based role in Liverpool where you'll have the opportunity to work across our locations, supporting our teams and engaging directly with our customers. No two days will be the same.
We're looking for a proactive, organised, and customer-focused Guest Experience Supervisor who is passionate about creating exceptional customer experiences while helping to build our online presence.
As the main point of contact for customer interactions, you'll respond to enquiries, manage customer feedback, and ensure every experience reflects the warm, welcoming values of our family business. You'll work closely with our store managers and operations team to resolve customer issues quickly and professionally.
In addition to customer service, you'll play a key role in promoting The Great British Doner through engaging social media content. You'll be confident filming videos, taking high-quality photos, capturing behind-the-scenes content, showcasing our food and team, and creating content that helps grow our audience across platforms such as Instagram, Facebook and TikTok.
You'll also spend time representing the brand as the main point of contact for our customers,handing out food samples, interacting with potential customers,and helping increase awareness of The Great British Doner. Ensuring every enquiry, piece of feedback, and online interaction is handled professionally and efficiently
This is an exciting opportunity for someone who enjoys working with people, is creative with content creation, and wants to be part of a fast-growing business with genuine opportunities for career development.
Key Responsibilities
- Supervise and support front-of-house staff to ensure high standards of guest service are maintained at all times
- Handle customer complaints, compliments and feedback professionally and efficiently.
- Monitor cleanliness, presentation, and overall ambience of the premises to ensure a welcoming environment
- Work closely with store managers to resolve customer issues promptly.
- Identify trends in customer feedback and suggest improvements.
- Create engaging social media content, including photos, videos and behind-the-scenes footage, capturing new menu launches, promotions and in-store events.
- Build relationships with customers both in-store and online.
- Monitor online ordering platforms and assist with customer order enquiries.
- Ensure every customer interaction reflects the values and standards of The Great British Doner.
- Lead by example in demonstrating excellent customer service skills and professional conduct
- Train new team members in guest service protocols and organisational procedure
- Collaborate with other departments to facilitate seamless service delivery and event organisation
What We're Looking For
The ideal candidate will have:
- Excellent verbal and written communication skills.
- A confident and friendly professional attitude.
- Outstanding customer service skills.
- The ability to remain calm under pressure.
- Strong organisational and time management abilities.
- A proactive, self-motivated approach.
- Confidence in taking social media content
- Experience in customer service, hospitality, retail or marketing is desirable
- A genuine passion for people, food and building customer relationships.What We Offer
What we offer
- Full-time, permanent employment.
- Staff discount across all stores.
- Ongoing training and development.
- A supportive and welcoming Turkish family-run working environment.
- The opportunity to work directly with the founders of a rapidly growing business.
- The chance to make a genuine impact on the growth of our brand.
- Excellent career progression opportunities, with the potential to develop into a Head of Customer Experience role as we continue expanding across the UK.
Why Join Us?
The Great British Doner is more than just a restaurant—we're a family business with ambitious plans for the future. We've achieved significant growth in a short period of time, opening four stores within the last year, and we're only just getting started.
We're looking for someone who wants to grow with us, take ownership of the customer experience, become the face of our brand both in-store and online, and help shape the future of one of the UK's fastest-growing independent food brands.
If you're enthusiastic, creative, people-focused and excited by the opportunity to make a real difference, we'd love to hear from you.
This role offers an engaging environment where your leadership can make a tangible difference in guests’ experiences. We value professionalism, enthusiasm, and a genuine passion for hospitality.
Pay: £12.71 per hour
Benefits:
- Company events
- Discounted or free food
- Relocation assistance
Work Location: Remote
