Overview
The Contracts Administrator plays a vital role within the Commercial and Operations functions, providing essential administrative and customer service support across the organisation for clients who we are under contract for the supply of training services.
The role supports the sales process from obtaining course dates and prices through to certification, ensuring customers and delegates receive a professional and seamless experience throughout their journey with C&C Training.
The Contracts Administrator also acts as a central point of contact, both internally and externally, for enquiries relating to course coordination, delegate information, freelance trainers and Third Party Providers.
In addition, the role includes responsibility for supporting the day-to-day administration and presentation of the Bury St Edmunds Training Centre, ensuring training facilities are prepared and maintained to provide delegates with the best possible learning environment.
Key Responsibilities:
Contracts Administration
- Support the Contracts Manager with client enquiries by sourcing trainers, suppliers and course dates in required locations.
- Support the Contracts Manager with pre-sales administration activities, including preparing and issuing quotations and maintaining accurate records within the CRM system.
- Maintain accurate and up-to-date customer, delegate and course information within company systems.
- Produce and issue Purchase Orders to freelance trainers and Third Party Providers where required.
- Process course bookings by completing sales administration tasks, updating course files and ensuring all associated documentation is accurate and complete.
- Process all delegate results and certificates via the company CRM system.
- Deliver excellent customer service through professional, friendly, and timely communication with customers, delegates and colleagues.
- Respond to internal and external enquiries in a timely and professional manner.
- Provide general administrative support to the Operations Manager and Sales Admin Supervisor as required.
Centre Administration
- Carry out administrative duties required to support the efficient day-to-day running of the Bury St Edmunds Training Centre.
- Prepare training rooms and facilities prior to course delivery and clear down following completion.
- Liaise with the Operations Administration team to ensure course paperwork, materials and equipment are available in advance of delivery.
- Manage incoming and outgoing post and deliveries.
- Welcome visitors to the training centre and answer incoming telephone enquiries professionally.
- Monitor stationery and office supply levels and report requirements to the Sales Admin Supervisor.
- Maintain training centre notice boards and general presentation standards.
- Undertake additional administration duties as required to support the operational needs of the business.
Compliance & Continuous Improvement
- Ensure all administration activities are completed in accordance with company procedures, ISO 9001 Quality Management System requirements and awarding organisation standards.
- Maintain accurate records and documentation to support operational and awarding organisation requirements.
- Identify opportunities to improve processes and raise suggestions for continual improvement.
- Report any non-conformities, errors or quality concerns promptly and support corrective actions where required.
- Support compliance with company policies, including quality assurance, data protection and health and safety procedures.
- Contribute to maintaining the high standards expected of C&C Training through accurate administration and attention to detail.
Personal Qualities:
- Take responsibility for your own performance, development and progression
- Be a team player through being supportive and helpful, as well as being considerate and understanding of each of your work colleague's work pressures and demands
- Be an outstanding communicator by listening, questioning and responding to colleagues and client requests in a timely manner
- Show respect for your colleagues, demonstrating this through positive behaviour
- Lead by example by being professional, positive and approachable in all that you do
Skills, Knowledge & Experience:
- Education to GCSE level with Mathematics & English Language Grade C/Level 4 or above essential
- Good communication & organisational skills
- Good time keeper, punctual and reliable
- Positive attitude and willingness to learn
- Be a team player
- Good current working knowledge of Microsoft Office, particularly Word and Outlook
- Know how to use search engines such as Google to search for and access information relating to the training industry on the internet
- Previous sales administration and/or customer service experience essential
Pay: £28,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
