Job Summary
We are looking for an outgoing, friendly and hard-working customer service assistant to join our award-winning team. The successful applicant will be involved in offering our high standards of customer service whilst dealing with customer queries. Other duties will include various computer work including administration tasks and adding product information to our website.
Duties
- Answer and direct phone calls in a professional and efficient manner.
- Serve customers with confidence and in a friendly, conversational manor.
- Assist with general admin duties including customer data entry, mailing, scanning, typing and copying.
- Produce attractive and clear point of sale / signage as required using available templates.
- Carry out general stock maintenance and receiving new deliveries.
- Operating the till with confidence & accuracy.
- Respond directly to customers, delivering our award-winning level of customer service.
- Prepare and input the required data for consistent and attractive website product listings.
- To maintain high standards of cleanliness and a safe working environment in all areas.
The key duties list is not exhaustive we require you to be flexible and carry out tasks according to the requirements of the company.
Requirements
- Able to work in a professional and confidential mannerBasic computer skills.
- Familiar with data protection and GDPR legislation in relation to handling staff and customer information.
- Applicants should be pleasant and self-motivated, experience of working in a similar role is preferred.
- We require you to work most bank holidays and weekends on a rota basis.
- Good customer skills and the ability to deal with the public.
- Able to communicate with colleagues, management and the public in the shop and over the phone.
- Well presented.
- Reliability and punctuality are essential.
- Lifting and manual work will be required.
Working with
- You will be part of a hard-working team, so we require you to be able to work closely with others.
- Report to the Garden Centre Management Team.
Rewards and Benefits
- Hourly rate in excess of minimum wage and will be reviewed based on performance.
- Holiday Entitlement.
- Staff Discounts.
- Part uniform will be provided.
- Training will be assessed and delivered as required.
Why Join Us?
At the Old Railway Line Garden Centre, you’ll join a team that is passionate about plants, people, and the planet. If you want to be part of a supportive, family-run business that values your contributions and offers a chance to grow professionally, we invite you to apply.
About Us
The Old Railway Line Garden Centre is a family-run, independent business located in the heart of the scenic Wye Valley, near the stunning Black Mountains. We offer a wide range of gardening, home, and outdoor living products, alongside a farm shop and restaurant showcasing locally-produced food and beverages. Our passion for plants, people, and the planet drives everything we do.
Our Mission & Values
Family
- We are a close-knit team working together toward shared goals and values.
- We provide a retail space that promotes well-being, supporting each team member to achieve their full potential.
- Our customers are an integral part of our extended family, and we strive to foster lasting relationships with them.
Community
- We are committed to being an active part of our local community, supporting local schools, groups, and charitable causes.
- We collaborate with and promote local businesses to foster mutual growth.
Sustainability
- We prioritise reducing our environmental footprint through thoughtful sourcing and practices.
- We actively promote the environmental benefits of gardening and sustainable living.
Passion
- We are passionate about horticulture, customer service, and creating a ‘wow’ experience for everyone who visits us.
- Our team collaborates with other garden centres and industry experts to provide an unparalleled customer experience.
Knowledge
- Our team members are knowledgeable and eager to share their expertise.
- We invest in continuous training to ensure we are industry leaders in plant care, gardening advice, and customer service.
Pay: From £12.75 per hour
Benefits:
- Company events
- Employee discount
Work Location: In person
