Job description
Do you want to be part of the winning team at Scarborough’s only coastal 4 Star Hotel?
OVERALL JOB PURPOSE:
The initial point of contact on behalf of the business for all speculative enquiries, bookings, guests upon arrival, during their stay, departure, conference, banqueting and event customers etc. and for mail/courier deliveries/collections etc.
Assist with all Front Office activities within a property, which operates 24 hours a day, 7 days a week, 365 days a year, fulfilling business aspirations to achieving and further developing the optimum position in its market.
To consistently achieve the levels of service and product delivery with the highest degree of customer care in line with business requirements.
PRINCIPAL ACCOUNTABILITIES:
1. Perform the Front Office activities within the company’s property and anticipate customer needs to effectively and efficiently deliver the optimum product in line with business requirements.
2. Responsible for the professional welcome, farewell, parking arrangements and cloakroom activities supported by an extensive knowledge of local geography, property facilities, current and forthcoming functions and/or business events.
3. Actively participate in maximising total business sales, under supervision.
4. Responsible for cash handling and correct reconciliation.
5. Ensure the smooth operation of all internal and external postal activities, courier arrangements, including security and onward delivery and collection of important/high value items.
6. Understand and adhere to security, fire evacuation and bomb threat procedures; and co-ordinate First Aid activities and the accident book for the Duty Manager.
7. Perform telephonist duties, taking and relaying a full message service as required.
8. Must maintain a professional and smart appearance with particular attention to uniform and personal grooming. Must wear name badges at all times.
9. Maintain clean and tidy working environment at all times.
10. Establish and maintain effective and positive relationships with guests, organisers, and colleagues, encouraging discussion and feedback, which will benefit the business.
11. Responsible for the correct adherence to company policies and procedures and work with the Reception SOP manual.
12. Ensure technical excellence for own area of work and comply with statutory and legal requirements. Keep abreast of latest developments and innovations.
13. Participate actively in departmental training, cross-training and personal development.
14. Effective liaison with other colleagues and departments as required.
15. Perform any other duties/projects at other locations as required by any member of the Management team.
Essential – Experience of using Rezlynx PMS
Essential – experience of working in a customer facing environment.
Desirable – a minimum of 1 year’s experience of working as a Receptionist or other equivalent level within a minimum 3 star hotel/hospitality related environment.
Job Type: Full-time
Job Type: Full-time
Pay: £10.85-£12.71 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
Flexible language requirement:
Work Location: In person
