Hours: Working 37.5 hours per week on a rolling shift pattern across the opening hours of our business which are:
Monday - Friday: 9.45am - 5.45pm
Saturday: 9.30am – 5.30pm (1 in 4 Saturdays)
So, what will a typical day look like?
You’ll be speaking with our customers over the phone daily, with an emphasis on delivering exceptional service. As we are a regulated company, you'll need to meet certain compliance standards. If you don’t have prior experience, there’s no need to worry—we’ll provide you with all the training and resources you need to confidently offer excellent service in no time!
This role begins with a comprehensive training program designed to give you the knowledge and confidence to succeed. You'll then move over to our Inbound team; handling calls from customers who are seeking quotes for their travel insurance—focusing particularly on the medical aspect of their cover.
Following this, you’ll transition to our Outbound team, where you’ll contact customers who have started a quote online but haven’t yet completed it, offering support and guidance to help them finish the process.
During training and your time with the Inbound team, you’ll work a Monday to Friday. 9-5 schedule, allowing for a smooth introduction into the business. before moving to 9:45am-5:45pm shifts.
Demonstrating excellent listening skills to accurately record all information and build a strong rapport with customers. You'll need to be proficient in using computer systems and be willing to make outbound calls to follow up with customers who have completed their insurance quotes online and may require additional support when needed.
What are we looking for in you?
- Reliable and hardworking.
- Ability to bring a strong rapport with customers
- Customer focused
- Lively personality along with the ability to manage client relationships
- Self Motivation
- Great communication skills – we love to talk too!
- Resilience
If you’re seeking a workplace where you can truly be yourself, you’ve come to the right spot! While the job can be demanding, we prioritise supporting one another.
The Application Process
Our application process is simple and streamlined, consisting of three quick stages. Once you submit your application, a team member will review it. If you’re selected, you'll be invited to a phone interview. If you do well in that, the final step is a meet-and-greet at our office. During this session, you'll get first hand insight into our company culture, learn more about the role, and conclude with a final face-to-face interview.
If you have customer focused experience in hospitality, retail, care, sales or customer service, love talking to people, supporting them to get the best products to meet their needs and want to be part of a people focused business, then one of our friendly in-house recruitment team would love to speak with you today!
All successful applicants will have a soft search Credit Check and DBS check prior to starting their role.
Pay: From £24,784.50 per year
Benefits:
- Free parking
- On-site parking
- Referral programme
Work Location: In person
