About the Role
We’re looking for a proactive and customer-focused Claims Administrator to join our growing team. You’ll be supporting the full lifecycle of home insurance claims, ensuring customers receive a smooth and stress-free experience during what can often be a difficult time.
You’ll interact with customers, insurers, subcontractors, and colleagues daily, making you a key part of our claims process.
What You’ll Be Doing
- Setting up, reviewing, and updating home insurance claims in both internal and insurer systems.
- Communicating with customers via inbound/outbound calls, email, and SMS.
- Coordinating information between all parties involved to ensure accuracy and timely progression of claims.
- Supporting the project management of property-related claims.
- Organising and prioritising tasks and emails efficiently in a fast-paced environment.
- Providing clear, empathetic, and professional support at every stage of the customer journey.
What We’re Looking For
- Experience in home/property insurance (claims, sales, or administration).
- At least 3 years’ administration experience.
- Excellent communication skills — written, verbal, and phone-based.
- Ability to handle high call volumes while staying calm and customer-focused.
- A positive, can-do attitude and a passion for learning.
- Strong IT skills, including Microsoft Office.
- Ability to work independently and as part of a team.
- Flexible, adaptable, and comfortable in a fast-moving environment.
What’s on offer
- Salary: From £26,500 - £27,000 depending on experience
- 20 days holiday, rising to 25 with service, plus 8 bank holidays.
- Private medical insurance.
- Contributory pension scheme.
- Dress-down days.
- Supportive, friendly working environment.
- Discretionary bonus
Job Type
- Full-time Monday – Friday 8am-4:30pm
Experience
- Administration: 3 years (required)
How to Apply
If you’re looking for a role where you can grow your skills, make a real difference to customers, and thrive in a supportive team, we’d love to hear from you. Apply now and join us!
Job Type: Full-time
Pay: £26,500.00-£27,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Private medical insurance
Experience:
- Administration: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
