Job Summary
You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide comprehensive high-quality service and deal efficiently and courteously with patient enquiries.
Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
Responsibilities & Duties for Patient Care Advisor
· Maintain confidentiality of information; acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
· Maintain and foster good working relationships within the PCA team and with other members of the practice team.
· Be aware and have an understanding of practice policies and procedures. Comply with practice health & safety policies, reporting any health & safety hazards immediately.
· Review and update documents (including DOS and Non-Clinical Protocols) to ensure information is accurate and in line with current processes.
· Undertake statutory and mandatory training as required.
· Attend meetings relevant to the job role.
· Be a keyholder and open/lock the practice as required.
· Receive patients at the surgery and welcome visitors to the practice.
· Prompt response to telephone calls, ensuring thorough triage of patient symptoms (received by telephone or by AccuRx) to ensure that the clinicians have all the patient information required for clinics.
· Initiation of outbound calls in order to facilitate delivery of timely and appropriate communication.
· Have an awareness of other services and able to signpost to appropriate healthcare professionals.
· Dealing effectively with queries (either personally or by directing to the appropriate person) either electronically, via SystmOne, or face-to-face. Taking messages and passing on information to appropriate persons.
· Field queries regarding private work (insurance reports, firearms certificates, full medical record requests) in conjunction with the secretarial team and take payment for the same.
· Actioning requests for repeat prescriptions in person, by telephone (for identified patients) or online. Supporting Electronic Prescription Service (EPS) queries and ERD queries.
· Registering new patients and temporary residents onto practice list and registering patients for online services.
· Deal with clinical correspondence (inbound and outbound) and ensure this is actioned appropriately (i.e. scanned to record).
· Have access to and be able to deal with emails received into the practice’s generic email and electronic document accounts.
· Process and record information in accordance with practice procedures, including the assistance of gathering information re. QOF, Audits and Enhanced Service Data when required.
· Provide clerical assistance to practice staff as required, including filing, copying and scanning.
· Maintain the reception area, ensuring it is tidy, presentable and that all displayed information is relevant and up to date.
· Order stationery/supplies relevant to the role i.e. hearing aid batteries.
· Cover sickness and annual leave within the team and work reasonable overtime when required.
· Perform any other relevant and reasonable duties that may be requested by the Management Team and Partners
Working Hours - part time up to 30 hours per week considered between surgery hours of 8am and 8.00 pm on Mondays, 8am and 6.30 pm Tuesday to Friday.
If you have applied for this position previously, please do not re-apply.
Job Type: Full-time
Pay: £12.75 per hour
Benefits:
- Company pension
- Free flu jabs
- Free parking
- On-site parking
Ability to commute/relocate:
- Newark-on-Trent NG23 7LB: reliably commute or plan to relocate before starting work (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
