Do you have strong attention to detail skills? Do you have an ability to understand, review and apply regulations? Can you communicate complex information simply in writing?
We have an opportunity to join our Parking Department working as part of a team of senior parking services supervisors that deal with Penalty Charge Notice appeals and parking debt recovery. This is an exciting and challenging role which focus on all aspects of Penalty charge notice processing.
Interview date: To be confirmed
For an informal discussion or more information, please email
[email protected] Interim PCN and Debt Recovery Manager
About the role
We are looking for an enthusiastic and motivated individual to work within our busy Parking Service, contributing to an effective and efficient professional parking appeals and debt recovery service on behalf of the council. You will need to make important decisions in relation to Penalty Charge Notice ‘cancellation or write off’ following consideration of the evidence submitted by an appellant against the council’s evidence. You will also be required to attend traffic tribunals on behalf of the council and prepare and process witness statements for the courts.
You will support colleagues within the team with fair and consistent decisions and be able to communicate complex issues effectively to the management team.
You will be required to deal with enquiries by telephone regularly on a rota.
Primary duties include:
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Responding in writing to appeals that have escalated through regulated processes.
- Compiling cases and representing the council at Traffic Penalty Tribunal.
- Preparing witness statements for the registration of debts at Northampton court.
- Support staff with training.
- Respond to public enquiries about bailiff action.
We are committed to ensuring training keeps you up to date with new legislation and policies and that you are equipped to deliver a highly professional service.
Part of your duties will be to dispense advice on court procedures and the PCN appeals process from the point of issue through to court warrant. This is a fast paced and demanding place to work so you will need to be able to deliver under pressure and have an ability to understand traffic law and regulations.
You will also need to consider welfare and vulnerability in relation to parking debt in line with council and government guidelines. As part of a team of supervisors you will also be expected to provide regular support to the customer service officers by handling escalated enquiries and providing advice and guidance.
Encouraging a diverse workforce
Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.
Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).
Why work for us?
As a council, we want to:
- be connected
- be confident
- be innovative and creative
- be diverse and inclusive
- be healthy and psychologically safe
For more information about our values and the benefits of working at the council, visit Why work for us which gives details of our wellbeing support, our benefits including leave and pensions as well as details of our training and development.
How to apply
Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.
As part of your application, you will need to provide your education and career history and answer some application/shortlisting questions. Your answers to the application/shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our Shortlisting questions guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.
AI advice for candidates
We are interested in hearing about your experience and skills in your own words. While we value people who know how to use AI, we ask that you minimise using it in your application.
We are keen to hear how your experience and skills align to our values and the skills and experience needed to perform well in our roles with clear real examples from you. To support you in this, we have guidance on using the STAR model which can help you ensure you are telling us your whole story. We also provide clarity on the skills we are looking for in our adverts and in the job description/person specification attached to each job advert.
All the applications we receive are read by at least two hiring managers and we do not use AI in this process. Our experience of reading applications is that those that have heavily used AI contain generic paragraphs that are strikingly similar to other applicants’ responses. This makes it extremely difficult to differentiate between applications, and doesn't give us enough evidence of your individual skills. There is a risk that we will therefore not be able to shortlist you. Instead, we recommend you ensure your application stands out by presenting clear examples of your actual skills and experiences in your own words.
Additional information
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.
