Overview
Join our dynamic team as a Customer Service representative, where your enthusiasm and dedication will drive exceptional support and satisfaction for our valued clients. In this role, you will serve as the first point of contact, providing timely assistance, resolving inquiries, and ensuring smooth communication between customers and our organization. Your proactive approach and strong organizational skills will help foster positive relationships and uphold our commitment to outstanding service.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring clear and effective communication.
- Maintain accurate records of customer interactions using CRM (Customer Relationship Management) software to track issues and resolutions.
- Assist with sales administration tasks, including processing orders, updating customer information, and managing documentation in Microsoft Excel and Word.
- Collaborate with internal teams to resolve customer concerns efficiently while providing exceptional service.
- Utilize Microsoft Office tools such as Outlook, PowerPoint, and Word to prepare reports, correspondence, and presentations.
- Manage time effectively to handle multiple customer requests while maintaining high-quality service standards.
- Support administrative functions by organizing files, updating databases like Sage or CRM systems, and ensuring data accuracy.
Qualifications
- Proven experience in customer service or sales administration roles with a strong focus on communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with CRM software.
- Strong computer literacy with the ability to learn new IT tools quickly.
- Excellent organizational skills and attention to detail to manage multiple tasks efficiently.
- Ability to communicate fluently in English with clarity and professionalism.
- Prior experience with Sage accounting software or similar systems is a plus.
- Demonstrated time management skills to prioritize tasks effectively in a fast-paced environment.
- Administrative experience that highlights organizational skills and computer literacy.
Embark on a rewarding career where your customer service expertise makes a real difference! We’re committed to supporting your growth through comprehensive training and a collaborative work environment that values your contributions every step of the way.
Pay: £30,000.00-£50,000.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
