Job Ref: AM15591
Branch: Hilton Edinburgh Carlton
Location: Hilton Edinburgh Carlton, Edinburgh
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 08/07/2026
Closing date: 08/08/2026
We have an exciting opportunity for a Reception Manager to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!
The Person:
- Previous experience in a front office or reception management role
- Ambitious and hard working
- Strong leadership, communication, and interpersonal skills
- Excellent problem-solving abilities and a guest-first attitude
- Proficiency with booking systems
- Ability to work flexible hours, including weekends and holidays
The Role:
- Oversee front desk operations, including check-in/out procedures and guest services
- Manage and train reception staff, ensuring a professional and friendly atmosphere
- Handle guest complaints and resolve issues promptly and effectively
- Liaise with housekeeping, reservations, and other departments for smooth coordination
- Monitor and maintain accurate booking records using hotel management systems
- Ensure compliance with all health, safety, and company policies
- Maximise room occupancy at best rates while implementing up-selling techniques to promote hotel services and facilities
- Assist with all departmental objectives, work schedules, budgets, policies, and procedures
The Benefits:
- Amazing discounts on food, drink and accommodation throughout the group
- Huge opportunities for Learning, Development and Progression
- Excellent rates for friends and family
- Employee Assistance Program
- Free use of the Leisure Club where applicable
- Long Service Awards
- Recognition Awards
- Refer a Friend Bonus
- Annual Social Events
- Free Parking where applicable
- Staff Meals on duty
- Uniform provided
This Hotel is proudly managed by Klarent Hospitality.
We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
To find out more, visit https://www.klarenthospitality.com.
Overlooking the Royal Mile, this modern hotel in an imposing Victorian building is a 3-minute walk from Edinburgh Waverley train station and a 9-minute walk from Edinburgh Castle. Contemporary rooms come with work stations, TVs, minifridges and free WiFi. Some have views over Arthur's Seat. There’s a grill restaurant, as well as a chic bar. Other amenities include a fitness room and 7 meeting spaces, including a ballroom with city views and seating for up to 300.
