Customer Services Representative
Salary: £24,000 pa.
Hours – 9am till 5pm – 35 hour week - Monday to Friday
Duties
- Maintaining daily communications relating to Orders, quotes & enquiries (internal & external) by email, telephone and Live Chat.
- Contract reviewing & processing of customer purchase orders based both on customer requirements and system-based data.
- Creating Sales Quotes based on customer requirements, completing the required follow ups via the CRM.
- Monitoring of order data, assisting in the expediting and fulfilment of orders where required.
- Running of reports assisting in maintenance of system-based data.
- Progressing, completing & monitoring of daily backorder reports.
- Running and actioning of forward order reports.
- Conducting regular customer feedback surveys, reporting & acting on any comments provided.
- Maintaining regular monitoring & updating of any customer special pricing in place.
- Supporting in the dissemination of relevant procurement & inventory related information/issues to any customers affected (supply issues, pricing, lead times, late deliveries etc)
- Actively maintaining and developing existing Customer relationships through regular contact.
Other Duties
- Ensuring that you maintain your own awareness of any changes in legislation that affect the business.
- To maintain communication with your line manager and/or Directors of any important and relevant issues.
- Ensuring that you uphold all aspects of our Quality Management System.
- Assisting in the data capture of any errors affecting the business.
- General administration and filing as required.
- Assisting with additional administrative support as required.
Job Types: Full-time, Permanent
Pay: £24,000.00 per year
Benefits:
- Company events
- Free parking
- On-site parking
Experience:
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Location:
- Towcester NN12 8TJ (preferred)
Work Location: In person
