LOCATION: The Corn Exchange
SHIFT PATTERN: 4 on 4 0ff, 12hr shifts, 42 hours per week
PAY RATE: Competitive
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!
ROLE OVERVIEW AND PURPOSE
We are searching for a professional, trustworthy Guest services host who would enjoy working in an exciting, fast-paced environment. The Guest services host will ensure that all guests and visitors receive a warm welcome and a lasting first impression of the center.
KEY RESPONSIBILITIES
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort the guest where possible to the location/destination.
- Being knowledgeable about the local area, attractions, directions, and facilities and to supply this information to guests on a regular basis.
- Answer incoming calls and provide appropriate information.
- Responsible for cash float
- Build relationships and loyalty with guests, colleagues, and brand partners always, with an ability to anticipate their needs.
- Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
- Maintain personal hygiene standards all times
- Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction.
- Maintain professional grooming standards.
- Ensure KPI’s are delivered and met.
- Adhering to data protection protocols GDPR
REQUIRED SKILLS AND EXPERIENCE
The ideal Guest Services Host will:
- Previous experience in a customer-facing role
- Excellent customer service skills and is passionate about exceeding guest expectations
- Able to work in a fast-paced working environment and remain calm under pressure
- Must be able to work shifts at any time of the day, including weekends, event days and bank holidays
- Have good telephone manner
- Be able to demonstrate experience in complaint handling
- Possess a good command of English and has excellent communication skills (written and verbal)
- Comfortable with change and ability to embrace new ways of working
- Have excellent interpersonal, communication and presentation skills and be able to connect with all partners and live up to our mission statement: “We are focused on delivering an exceptional guest experience which captures the heart from the moment you arrive”
