To oversee the shift operation of the property, cultivating the Guest Experience, ensuring relevant standards are met and procedures are followed at all times.
Some responsibilities include:
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To ensure all departments have received relevant information for the shift ahead that will allow maximum revenue capture.
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To support each department where necessary in the moment, to maximise of revenue capture and minimise opportunity loss.
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To use time strategically to be present during relevant times of day ‘on the floor’ to monitor, coach and control where necessary to improve service and performance.
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To provide support to colleagues at times of peak resource utilisation ensuring no-one ‘drowns’.
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To complete room audits daily, assessing overall cleanliness is at an acceptable level.
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To attend and lead Daily Property Briefings, also being present at departmental briefings where possible to ensure a smooth transition of information.
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To find opportunities for enhancing a guests experience with MAD moments.
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To be the port of call for any guest concern that requires escalation, ensuring resolution is achieved to a mutually satisfactory end before the guests’ departure.
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Under the guidance and support of the General Manager take ownership of Revinate [guest feedback portal] and take action where required. This may involve working with other managers. Respond to guest complaints where required.
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Ensure all guest facing areas [inside and out] are presentable at all times.
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
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Health, Wellness and Wellbeing incentives
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Digital fitness programmes
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Nutrition guides and recipes
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Self-Guided meditation
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Wellbeing podcasts
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Champneys experiences (such an overnight stay or an ultimate spa day experience)
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App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
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In house social media connecting our Champneys Family
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Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
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Motivating, rewarding and engaging colleague events.
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Discounted stays for you, your friends and family at any of our properties.
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Complimentary Spa Day on completion of your probationary period.
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50% discount on all Champneys products.
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Great discounts on our partner products Elemis and Clarins.
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Discounted membership to our exceptional health clubs.
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Merlin Entertainments Attraction.
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Introduce a friend incentive.
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Long Service celebrations.
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Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].
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Professional Uniform.
